American Airlines, one of the largest airlines in the world, is dedicated to providing exceptional customer service and ensuring the comfort and safety of travelers. With a rich history spanning decades, American Airlines continues to innovate and lead in the aviation industry.

Job Title: Live Chat Remote Customer Support Specialist (Data Entry)

Job Summary: As a Live Chat Remote Customer Support Specialist at American Airlines, you will play a crucial role in providing top-notch assistance to our valued customers. This position involves engaging with customers via live chat to address inquiries, resolve issues, and provide support in a timely and professional manner.

Key Responsibilities:

1. Respond promptly to customer inquiries via live chat, email, or other communication channels.
2. Assist customers with booking flights, managing reservations, and resolving booking-related issues.
3. Provide information regarding flight schedules, fares, baggage policies, and other relevant topics.
4. Handle customer complaints with empathy and strive to find satisfactory resolutions.
5. Accurately input and update customer information and interactions in the company database.
6. Collaborate with other departments to escalate and resolve complex customer issues.

Required Skills and Qualifications:

• Excellent communication skills, both written and verbal.
• Strong typing speed and accuracy.
• Ability to multitask and prioritize in a fast-paced environment.
• Empathetic and patient demeanor when dealing with customers.
• Familiarity with airline reservation systems is a plus.
• Previous customer service experience preferred.

Experience:

• Prior experience in a customer service role is beneficial but not required.
• Training will be provided for candidates who demonstrate strong potential and willingness to learn.

Working Hours:

• Flexible scheduling options available.
• Must be willing to work evenings, weekends, and holidays as needed.

Knowledge, Skills, and Abilities:

• Proficiency in using computers and navigating various software applications.
• Ability to adapt to new technologies and procedures quickly.
• Strong problem-solving skills and attention to detail.
• Commitment to delivering exceptional service to every customer interaction.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement within the company.
• Comprehensive training and ongoing support.
• Employee discounts on flights and travel-related services.
• Health, dental, and vision insurance options.

Why Join American Airlines: Joining American Airlines means becoming part of a dynamic team dedicated to excellence in the aviation industry. You will have the opportunity to work with passionate professionals who are committed to delivering exceptional service and creating memorable experiences for our customers. With a supportive work environment and opportunities for growth and development, American Airlines is the perfect place to take your career to new heights.

How to Apply: Interested candidates can apply online through our careers portal at American Airlines Careers. Be sure to submit your resume and cover letter outlining your qualifications and why you are interested in joining our team. We look forward to welcoming talented individuals who share our commitment to excellence in customer service.