American Airlines is a renowned leader in the aviation industry, dedicated to providing exceptional service and connectivity to travelers worldwide. With a rich history spanning decades, American Airlines continues to set the standard for excellence in air travel, offering a diverse range of destinations and unparalleled customer experiences.

Job Title: Airport Agent - Ramp and Customer Service

Job Summary: As an Airport Agent for American Airlines, you will play a vital role in ensuring the smooth operation of our airport services. You will be responsible for both ramp operations, ensuring the efficient and safe movement of aircraft, as well as providing exceptional customer service to passengers throughout their journey.

Key Responsibilities:

• Safely and efficiently handle baggage and cargo, including loading and unloading aircraft
• Marshaling aircraft during arrival and departure
• Conducting aircraft checks and inspections
• Assisting passengers with check-in, boarding, and other inquiries
• Providing accurate and timely information regarding flight status, gate changes, and amenities
• Resolving customer issues and complaints with professionalism and empathy
• Collaborating with team members to maintain a clean and organized work environment

Required Skills and Qualifications:

• High school diploma or equivalent
• Ability to lift heavy objects and work in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Flexibility to work varied shifts, including nights, weekends, and holidays
• Previous experience in customer service or aviation industry preferred

Experience: Previous experience in a customer service or aviation-related role is advantageous but not mandatory. Comprehensive training will be provided to successful candidates.

Working Hours: This position requires flexibility in working hours, including early mornings, evenings, weekends, and holidays, to accommodate the dynamic nature of the aviation industry.

Knowledge, Skills, and Abilities:

• Knowledge of airport operations and safety regulations
• Ability to work effectively under pressure
• Proficiency in using computer systems and software applications
• Strong attention to detail and accuracy
• Commitment to upholding American Airlines standards of excellence

Benefits: American Airlines offers a competitive benefits package, including health insurance, retirement plans, travel privileges, and opportunities for career advancement within the company.

Why Join American Airlines: Joining American Airlines means becoming part of a dynamic team dedicated to delivering exceptional service and creating memorable travel experiences for millions of passengers worldwide. As a member of our team, you will have the opportunity to work in a collaborative environment where your contributions are valued and rewarded.

How to Apply: Interested candidates can apply online through the American Airlines careers portal at www.careers.aa.com. We look forward to welcoming passionate individuals who share our commitment to excellence in air travel.