American Airlines is a leading airline company renowned for its commitment to excellence in air travel. With a rich history spanning decades, American Airlines prides itself on providing exceptional customer service and safe, reliable transportation to destinations across the globe.

Job Title: Flight Ticket Agent

Job Summary: As a Flight Ticket Agent at American Airlines, you will play a crucial role in ensuring smooth and efficient operations at the ticketing counter. You will assist passengers with booking flights, processing tickets, and providing information regarding flight schedules, fares, and airline policies.

Key Responsibilities:

• Greet customers and provide courteous assistance at the ticketing counter.
• Process ticket purchases, reservations, changes, and cancellations accurately and efficiently.
• Answer inquiries from passengers regarding flight schedules, fares, and airline policies.
• Handle special requests such as wheelchair assistance, upgrades, and seat assignments.
• Collaborate with other airline staff to resolve customer issues and ensure a seamless travel experience.
• Maintain a tidy and organized workspace, adhering to company cleanliness standards.

Required Skills and Qualifications:

• High school diploma or equivalent.
• Excellent interpersonal and communication skills.
• Strong attention to detail and accuracy.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in computer systems and ticketing software.
• Prior customer service experience preferred.

Experience:Previous experience in a customer service or hospitality role is advantageous.

Working Hours:Flight Ticket Agents may work variable schedules, including evenings, weekends, and holidays, to accommodate airline operations.

Knowledge, Skills, and Abilities:

• Knowledge of airline industry practices and regulations.
• Ability to remain calm and composed under pressure.
• Effective problem-solving skills.
• Flexibility and adaptability to changing situations.
• Commitment to providing exceptional service to passengers.

Benefits: American Airlines offers a comprehensive benefits package, including medical, dental, and vision coverage, retirement savings plans, travel perks, and employee discounts.

Why Join American Airlines: Joining American Airlines means becoming part of a dynamic team dedicated to delivering the best possible travel experience to customers worldwide. With opportunities for growth and advancement, along with a supportive work environment, American Airlines is an exciting place to build a rewarding career in the aviation industry.

How to Apply: Interested candidates can apply online through the American Airlines careers portal