Siyanda Bakgatla Platinum Mine is a leading mining company committed to excellence in the extraction and processing of platinum group metals. With a strong focus on sustainability and community development, we strive to make a positive impact on both our industry and the regions in which we operate.

Job Title: Customer Support Assistant (Fresher)

Job Summary: As a Customer Support Assistant at Siyanda Bakgatla Platinum Mine, you will play a crucial role in ensuring exceptional service delivery to our valued clients. This entry-level position provides an excellent opportunity for individuals looking to kick-start their career in customer support within the mining industry.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and face-to-face interactions.
• Assist customers with product information, order placement, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to address customer concerns and ensure timely resolution.
• Identify opportunities for process improvements to enhance the customer experience.

Required Skills and Qualifications:

• High school diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with a customer-centric approach.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office applications.
• Previous customer service experience preferred but not required.

Experience: This is an entry-level position suitable for fresh graduates or individuals with minimal work experience.

Working Hours: Full-time position, Monday to Friday, with occasional weekend shifts as needed.

Knowledge, Skills, and Abilities:

• Basic understanding of customer service principles and practices.
• Adaptability and willingness to learn new skills.
• Attention to detail and accuracy in data entry.
• Ability to work effectively both independently and as part of a team.

Benefits:

• Competitive salary package commensurate with experience.
• Comprehensive training and development programs.
• Opportunities for career advancement within the organization.
• Health insurance coverage and retirement savings plan.

Why Join Us: By joining Siyanda Bakgatla Platinum Mine, you will be part of a dynamic team dedicated to excellence and innovation in the mining industry. We offer a supportive work environment where your contributions are valued, and your potential for growth is unlimited.

How to Apply: Interested candidates are invited to submit their resume and cover letter via our website.