American Airlines is a leading airline company known for its commitment to providing exceptional travel experiences to customers worldwide. With a rich history spanning decades, American Airlines continues to set industry standards for excellence in service and innovation.

Job Title: Work From Home - Support Analyst

Job Summary: American Airlines is seeking a dedicated and detail-oriented Support Analyst to join our remote team. As a Support Analyst, you will play a crucial role in ensuring the smooth operation of our systems and providing technical assistance to our employees and customers.

Key Responsibilities:

• Provide technical support and troubleshooting assistance to employees and customers via phone, email, or chat
• Diagnose and resolve software and hardware issues promptly and efficiently
• Collaborate with cross-functional teams to escalate and resolve complex technical issues
• Document support processes, solutions, and troubleshooting steps for knowledge sharing
• Contribute to ongoing improvement efforts to enhance system reliability and user experience

Required Skills and Qualifications:

• Bachelor degree in Computer Science, Information Technology, or a related field
• Proven experience in technical support or help desk role
• Proficiency in troubleshooting software and hardware issues
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks in a fast-paced environment
• Flexibility to work remotely and adapt to changing work schedules

Experience:

• Minimum 2 years of experience in a technical support or help desk role

Working Hours:

• Flexible work-from-home schedule, with occasional weekend or evening shifts as needed

Knowledge, Skills, and Abilities:

• In-depth understanding of computer systems, networks, and software applications
• Familiarity with ticketing systems and remote support tools
• Ability to quickly learn new technologies and adapt to changing environments
• Strong problem-solving skills and attention to detail

Benefits:

• Competitive salary and comprehensive benefits package
• Opportunities for career advancement and professional development
• Work-from-home flexibility with access to company resources and support

Why Join American Airlines: Joining American Airlines means becoming part of a dynamic team dedicated to excellence in the airline industry. With a supportive work environment and opportunities for growth, you will have the chance to make a meaningful impact while enjoying the flexibility of remote work.

How to Apply:Interested candidates are encouraged to apply online through the American Airlines careers portal at American Airlines Careers.