American Express is a globally renowned financial services corporation, providing customers with exceptional payment solutions, travel services, and financial expertise for over 170 years. With a commitment to innovation and customer satisfaction, American Express continues to lead in delivering superior services worldwide.

Job Title: Virtual Assistant (Remote) - Part-Time

Job Summary: American Express is seeking highly motivated individuals to join our team as Virtual Assistants. This remote, part-time position offers flexibility and the opportunity to work from the comfort of your own home. As a Virtual Assistant, you will provide invaluable support to our clients, ensuring seamless operations and exceptional service delivery.

Key Responsibilities:

• Respond promptly to client inquiries via phone, email, or chat
• Assist clients with account management, billing inquiries, and service-related issues
• Perform data entry tasks accurately and efficiently
• Coordinate with internal teams to resolve customer concerns and escalate issues as needed
• Maintain confidentiality of customer information and adhere to data protection policies
• Contribute to team efforts by accomplishing assigned tasks in a timely manner

Required Skills and Qualifications:

• High school diploma or equivalent; college degree preferred
• Previous customer service experience preferred
• Excellent communication skills, both verbal and written
• Proficiency in basic computer applications and web-based tools
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and accuracy
• Ability to work independently with minimal supervision
• Flexibility to adapt to changing priorities and work schedules

Experience:

• Customer service: 1 year (Preferred)

Working Hours:

• Part-time, flexible hours
• Ability to work evenings and weekends as needed

Knowledge, Skills, and Abilities:

• Familiarity with financial services industry (preferred but not required)
• Strong problem-solving skills
• Ability to maintain composure in challenging situations
• Willingness to learn and adapt to new technologies and processes

Benefits:

• Competitive hourly wage
• Opportunities for career advancement and professional development
• Comprehensive training program
• Work-life balance with flexible scheduling
• Employee discounts and perks

Why Join American Express? Joining American Express means becoming part of a renowned global brand committed to excellence and innovation. As a Virtual Assistant, you will have the opportunity to work remotely, contribute to meaningful projects, and grow your skills in a supportive and collaborative environment.

How to Apply: To apply for the Virtual Assistant position at American Express, please visit American Express Careers and Submit your resume and cover letter highlighting your relevant experience and skills. We look forward to welcoming you to our team!