American Express is a globally renowned financial services corporation known for its dedication to providing exceptional customer service and innovative financial solutions. With a history spanning over a century, American Express continues to be a leader in the industry, offering a wide range of products and services tailored to meet the diverse needs of its customers.

Job Summary:

As an Online American Express Virtual Assistant, you will play a crucial role in delivering top-notch customer support to American Express cardholders. Working remotely from the comfort of your own home, you will assist customers with inquiries, resolve issues, and provide guidance on American Express products and services.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via online chat, email, or phone.
• Assist customers in navigating American Express online platforms and tools.
• Resolve customer issues efficiently and effectively, ensuring customer satisfaction.
• Provide product recommendations and information to customers as needed.
• Maintain accurate records of customer interactions and transactions.

Required Skills and Qualifications:

• Excellent communication skills, both written and verbal.
• Strong customer service orientation with a passion for helping others.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using computers and online tools.
• Ability to work independently with minimal supervision.
• Previous experience in customer service or a related field is preferred but not required.

Experience:

Previous experience in customer service or a related field is preferred but not required.

Working Hours:

Flexible working hours. This is a remote position, allowing you to work from home with a schedule that fits your lifestyle.

Knowledge, Skills, and Abilities:

• Knowledge of American Express products and services is a plus.
• Ability to adapt to new technologies and platforms quickly.
• Strong problem-solving skills and attention to detail.
• Ability to empathize with customers and provide personalized assistance.

Benefits:

• Competitive compensation package.
• Flexible working hours and the ability to work from home.
• Opportunities for career growth and development within American Express.
• Comprehensive training and ongoing support.

Why Join American Express Virtual Assistant Team:

Joining the American Express Virtual Assistant team offers you the opportunity to be part of a globally recognized company committed to excellence in customer service. You will have the flexibility to work remotely while contributing to the success of one of the world leading financial institutions.

How to Apply:

To apply for the Online American Express Virtual Assistant position, please visit the American Express Careers website.