Aetna, a subsidiary of CVS Health, is a leading diversified health care benefits company, serving an estimated 46.7 million people. With a mission to build a healthier world, Aetna offers a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life, and disability plans, as well as medical management capabilities.

Job Title: Online Opinion Share Specialist (Work From Home)

Job Summary: As an Online Opinion Share Specialist at Aetna, you will play a pivotal role in shaping the future of our services by gathering, analyzing, and synthesizing customer feedback and opinions. You will work remotely, engaging with customers through various online platforms to understand their needs, preferences, and pain points, and translate this information into actionable insights for our organization.

Key Responsibilities:

1. Engage with customers across online platforms to gather feedback, opinions, and suggestions regarding Aetna products and services.
2. Analyze and interpret customer data to identify trends, patterns, and areas for improvement.
3. Collaborate with cross-functional teams to communicate customer insights and advocate for customer-centric solutions.
4. Develop and implement strategies to increase online engagement and participation in opinion-sharing activities.
5. Monitor online discussions and address customer inquiries, concerns, and feedback in a timely and professional manner.
6. Contribute to the development of customer satisfaction surveys and other feedback mechanisms.
7. Stay updated on industry trends, best practices, and emerging technologies in online customer engagement and opinion sharing.

Required Skills and Qualifications:

• Bachelor degree in marketing, communications, business administration, or related field.
• Proven experience in online community management, customer engagement, or market research.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and remotely, with minimal supervision.
• Proficiency in Microsoft Office suite and familiarity with social media platforms and online forums.
• Passion for customer advocacy and driving positive customer experiences.

Experience:

• Minimum of 2 years of experience in online community management, customer engagement, or market research.

Working Hours:

• Flexible, remote work schedule with occasional evening or weekend availability required to accommodate online community activities.

Knowledge, Skills, and Abilities:

• Knowledge of online community management tools and techniques.
• Ability to analyze and interpret qualitative and quantitative data.
• Strong interpersonal skills and ability to build rapport with diverse groups of individuals.
• Attention to detail and ability to multitask in a fast-paced environment.
• Creative thinking and innovative problem-solving skills.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive health and wellness benefits package.
• Flexible work schedule and remote work opportunities.
• Professional development and training programs.
• Employee assistance program and wellness initiatives.
• Retirement savings plan with employer match.

Why Join Aetna: Joining Aetna means being part of a dynamic team dedicated to improving the health and well-being of individuals and communities. As an Online Opinion Share Specialist, you will have the opportunity to make a meaningful impact by amplifying the voices of our customers and driving positive change within our organization. Additionally, Aetna offers competitive compensation, comprehensive benefits, and a supportive work environment that encourages growth and development.

How to Apply: To apply for the position of Online Opinion Share Specialist at Aetna, please visit our careers page at Aetna Work From Home Jobs - Online Opinion Share Specialist. Submit your resume and cover letter outlining your relevant experience and qualifications. We look forward to reviewing your application and welcoming you to the Aetna team!