At The Elite Job, we pride ourselves on delivering unparalleled services to our clients. As a leading company in the industry, we prioritize excellence and innovation in every aspect of our operations. Our commitment to customer satisfaction drives us to constantly push boundaries and exceed expectations.

Job Title: Freelance Client Service Manager

Job Summary:

As a Freelance Client Service Manager at The Elite Job, you will play a pivotal role in ensuring exceptional customer service delivery to our esteemed clients. You will be responsible for managing client relationships, addressing inquiries and concerns, and providing solutions to enhance client satisfaction.

Key Responsibilities:

• Build and maintain strong, long-lasting client relationships through regular communication and engagement.
• Act as the primary point of contact for client inquiries, concerns, and requests, ensuring timely and effective resolution.
• Collaborate with internal teams to coordinate client projects, ensuring seamless execution and delivery.
• Identify opportunities for upselling or cross-selling additional services to existing clients.
• Analyze client feedback and market trends to identify areas for improvement and innovation in service delivery.

Required Skills and Qualifications:

• Proven experience in client service management or a similar role.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong problem-solving abilities, with a focus on delivering creative solutions to meet client needs.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple client accounts simultaneously.
• Proficiency in CRM software and Microsoft Office Suite.

Experience:

• Minimum of 3 years of experience in client service management or a related field.

Working Hours:

• Flexible, freelance position with hours based on client needs and project requirements.

Knowledge, Skills, and Abilities:

• In-depth understanding of client service principles and best practices.
• Ability to adapt quickly to changing client needs and priorities.
• Strong negotiation and conflict resolution skills.
• A proactive and results-driven approach to client management.

Benefits:

• Competitive freelance rates.
• Opportunity to work with a dynamic and innovative team.
• Flexible work schedule.

Why Join The Elite Job:

• Join a company that values excellence and innovation in client service.
• Collaborate with industry-leading professionals.
• Make a significant impact on client satisfaction and business success.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their relevant experience and qualifications to us.

Join The Elite Job and be part of a team committed to delivering excellence in client service!