The Elite Job is a leading provider of customer service solutions, dedicated to delivering exceptional experiences to clients and customers alike. With a focus on excellence and innovation, we strive to create a positive impact in the industry.

Job Title: Call Centre Executive

Job Summary: We are seeking a dynamic and motivated Call Centre Executive to join our team at The Elite Job. The successful candidate will be responsible for handling incoming and outgoing calls, addressing customer inquiries and concerns, and providing outstanding service at all times.

Key Responsibilities:

1. Manage a high volume of inbound and outbound calls in a timely manner.
2. Provide accurate information to customers regarding products, services, and company policies.
3. Resolve customer complaints and escalate issues as necessary to ensure resolution.
4. Maintain a professional and courteous demeanor during all interactions with customers.
5. Utilize CRM software to accurately document customer interactions and update records.
6. Collaborate with team members and other departments to improve overall customer satisfaction.

Required Skills and Qualifications:

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Previous experience in a customer service or call centre role is preferred but not required.
• Proficiency in MS Office and CRM software.

Experience: Previous experience in a customer service or call centre role is advantageous but not mandatory. Training will be provided to the right candidate.

Working Hours: Full-time position, with flexibility required to work evenings, weekends, and holidays as needed.

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles and practices.
• Ability to adapt to changing priorities and customer needs.
• Strong interpersonal skills and ability to work effectively in a team environment.
• Attention to detail and accuracy in data entry and documentation.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance and retirement plans.
• Opportunities for career growth and advancement within the company.
• Positive and supportive work environment with a focus on employee development and success.

Why Join: Joining The Elite Job means becoming part of a dynamic team dedicated to excellence in customer service. You'll have the opportunity to make a meaningful impact while developing valuable skills and advancing your career in a thriving industry.

How to Apply:Interested candidates are invited to submit their resume and cover letter via our job portal.