Disney is a globally renowned entertainment company known for its iconic films, television shows, theme parks, and merchandise. With a rich history spanning nearly a century, Disney continues to captivate audiences worldwide through its timeless storytelling and innovative experiences.

Job Title: Disney Social Media Customer Support Specialist (Work From Home)

Job Summary: As a Disney Social Media Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our online community across various social media platforms. You will engage with customers, address inquiries, resolve issues, and ensure a positive and memorable experience for Disney fans.

Key Responsibilities:

1. Monitor and respond to customer inquiries and comments on Disney social media channels promptly and professionally.
2. Provide accurate information about Disney products, services, promotions, and events.
3. Address customer concerns, troubleshoot problems, and escalate issues as necessary to ensure timely resolution.
4. Foster positive relationships with customers by delivering personalized and empathetic interactions.
5. Collaborate with internal teams to relay customer feedback and contribute to the improvement of products and services.
6. Maintain a thorough understanding of Disney brand voice, guidelines, and values to uphold the company image.

Required Skills and Qualifications:

• Excellent written and verbal communication skills.
• Proficiency in using social media platforms such as Facebook, Twitter, Instagram, and TikTok.
• Strong customer service orientation with a passion for helping others.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Problem-solving skills and attention to detail.
• Flexibility to adapt to changing priorities and schedules.
• Previous experience in customer support or a related field is preferred.

Experience:

• Prior experience in customer service, social media management, or community management is advantageous.

Working Hours:

• Flexible schedule, including evenings, weekends, and holidays as needed.

Knowledge, Skills, and Abilities:

• Familiarity with Disney products, services, and brand ethos.
• Ability to maintain composure and professionalism in challenging situations.
• Quick learner with a proactive approach to self-improvement and skill development.

Benefits:

• Competitive compensation package.
• Opportunities for career advancement and professional growth within Disney.
• Access to exclusive Disney perks and discounts.
• Work-from-home flexibility.
• Comprehensive training and ongoing support.

Why Join Disney? Joining Disney means becoming part of a global family dedicated to creating magical experiences for audiences of all ages. As a Social Media Customer Support Specialist, you will play a pivotal role in shaping the Disney brand online presence and fostering meaningful connections with fans worldwide. Join us in spreading joy, imagination, and laughter to every corner of the globe.

How to Apply: Interested candidates are invited to apply through our job portal. Be sure to include a resume and cover letter outlining your relevant experience and why you are passionate about joining the Disney team.