Yelp, Inc. is a renowned online platform that connects people with great local businesses. From restaurants to boutiques, Yelp helps users discover and engage with businesses in their area. With millions of reviews and recommendations, Yelp is a trusted source for consumers seeking quality experiences.

Job Title: Content Moderator at Yelp, Inc.

Job Summary: As a Content Moderator at Yelp, Inc., you will play a crucial role in maintaining the integrity and quality of our platform by reviewing and moderating user-generated content. You will ensure that all content adheres to our community guidelines and standards, fostering a safe and positive environment for our users.

Key Responsibilities:

• Review and moderate user-generated content, including reviews, photos, and comments.
• Enforce community guidelines and policies to maintain the quality and integrity of the platform.
• Identify and escalate inappropriate or violating content for further action.
• Provide timely responses to user inquiries and reports regarding content moderation.
• Collaborate with cross-functional teams to improve moderation processes and tools.

Required Skills and Qualifications:

• Strong attention to detail and ability to maintain accuracy in content moderation.
• Excellent communication skills, both written and verbal.
• Ability to work efficiently in a fast-paced environment and manage multiple tasks effectively.
• Familiarity with online content moderation tools and platforms is preferred.
• Understanding of community guidelines and policies.
• Strong decision-making skills and ability to exercise judgment in content moderation.

Experience:

• Previous experience in content moderation or a related field is preferred but not required.
• Experience working in a customer service or community management role is a plus.

Working Hours:

• This is a full-time position with standard office hours. Flexibility may be required to accommodate business needs.

Knowledge, Skills, and Abilities:

• Knowledge of online community dynamics and social media platforms.
• Ability to adapt to evolving policies and guidelines.
• Strong problem-solving skills and ability to handle sensitive situations with professionalism.
• Proficiency in basic computer skills and familiarity with productivity tools.

Benefits:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and growth within the company.
• Vibrant and inclusive work culture with a focus on teamwork and collaboration.
• Discounts and perks from local businesses through Yelp Elite program.

Why Join Yelp, Inc.:

• Be part of a dynamic and innovative company that is shaping the way people discover and connect with local businesses.
• Make a meaningful impact by contributing to the success and growth of a leading online platform.
• Join a passionate and diverse team dedicated to delivering exceptional experiences for our users.
• Access to exciting perks and benefits that enhance work-life balance and personal development.

How to Apply: Interested candidates can apply through our website at Yelp Careers. Please submit your resume and cover letter outlining your relevant experience and why you are interested in joining the Yelp team. We look forward to hearing from you!