Cigna is a global health service company dedicated to improving the health, well-being, and peace of mind of those we serve. With a mission to help people improve their health, well-being, and sense of security, Cigna delivers personalized, innovative healthcare solutions.

Job Summary:

As a Work at Home Customer Service Agent at Cigna, you will be responsible for providing exceptional customer service to our clients. You will engage with customers over the phone, addressing inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products, services, and policies.
• Assist customers in navigating our online platforms and resources.
• Resolve customer issues and complaints with professionalism and empathy.
• Collaborate with internal teams to escalate complex inquiries as needed.
• Meet or exceed productivity and quality metrics.

Required Skills and Qualifications:

• Excellent verbal and written communication skills.
• Strong customer service orientation with a passion for helping others.
• Ability to multitask and navigate multiple systems simultaneously.
• Problem-solving skills and attention to detail.
• Flexibility to adapt to changing schedules and priorities.
• Previous experience in customer service or call center environment preferred.

Experience:

• Prior experience in a customer service role preferred.

Working Hours:

• Full-time and part-time positions available.
• Flexible scheduling options.

Knowledge, Skills, and Abilities:

• Proficiency in using computer systems and software applications.
• Familiarity with healthcare terminology and insurance processes is a plus.
• Ability to work independently with minimal supervision.

Benefits:

• Competitive compensation package.
• Comprehensive benefits including medical, dental, and vision coverage.
• Retirement savings plans.
• Paid time off and holidays.
• Career development opportunities and tuition assistance programs.

Why Join Cigna:

• Make a meaningful impact on the lives of our customers.
• Join a diverse and inclusive team committed to excellence.
• Work from the comfort of your own home with flexible scheduling options.
• Access to extensive training and support resources.

How to Apply:

To apply for the Work at Home Customer Service Agent position at Cigna, please visit our careers page at Cigna Careers.

Join us in our mission to improve the health and well-being of individuals and communities worldwide!