Join our dynamic team at Chewy as a Customer Support Specialist working remotely. As a crucial member of our customer support team, you will play a pivotal role in ensuring our customers have a seamless experience with Chewy products and services.

Key Responsibilities:

• Provide exceptional customer support through various channels, including phone, email, and chat.
• Address customer inquiries, resolve issues, and ensure customer satisfaction.
• Collaborate with cross-functional teams to escalate and resolve complex problems.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Document customer interactions and feedback to contribute to continuous improvement.

Required Skills and Qualifications:

• Proven experience in customer support or a related field.
• Excellent communication skills, both written and verbal.
• Ability to empathize with customers and provide solutions effectively.
• Strong problem-solving and critical-thinking skills.
• Tech-savvy with the ability to navigate various systems and platforms.
• Remote work experience and proficiency in remote communication tools.

Experience:

• Minimum of 2 years in a customer support role.

Knowledge, Skills, and Abilities:

• Deep understanding of customer service principles and practices.
• Familiarity with Chewy products and services.
• Adaptability to a fast-paced and evolving work environment.
• Ability to multitask and prioritize workload effectively.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company matching.
• Generous paid time off and holidays.
• Opportunities for professional development and advancement.

Why Join Chewy?

At Chewy, we foster a collaborative and inclusive work environment where every team member contribution is valued. Joining Chewy means being part of a company that prioritizes customer satisfaction, employee well-being, and continuous growth. Embrace the opportunity to work with a passionate team dedicated to delivering exceptional service.

How to Apply:

To apply for the Customer Support Specialist position at Chewy, please visit Chewy Careers.

Company Overview:

Chewy is a leading online retailer for pet products, committed to providing pet parents with a convenient and reliable shopping experience. With a wide range of high-quality products and a customer-centric approach, Chewy has become a trusted name in the pet industry. Join our team and be a part of a company that values innovation, integrity, and the well-being of pets and their owners.