Chewy, a renowned name in the e-commerce sector, is a dynamic and customer-centric company dedicated to providing pet parents with the best possible shopping experience for their furry companions. With a commitment to excellence and a passion for pets, Chewy has established itself as a leader in the pet industry.

Position: Remote Customer Service Representative

Job Overview:

Chewy is seeking a motivated and enthusiastic individual to join our team as a Remote Customer Service Representative. In this role, you will be an essential part of our commitment to delivering unparalleled customer service to our valued pet parents.

Responsibilities:

• Customer Assistance: Provide exceptional customer support through various channels, including phone, email, and chat.
• Product Knowledge: Develop a deep understanding of Chewy's products and services to assist customers effectively.
• Problem Resolution: Address and resolve customer inquiries, concerns, and issues promptly and professionally.
• Order Processing: Assist customers with order placement, modifications, and tracking.
• Communication: Maintain clear and concise communication with customers and internal teams.

Required Skills:

• Communication Skills: Excellent verbal and written communication skills in English.
• Customer Focus: A passion for delivering outstanding customer service.
• Adaptability: Ability to thrive in a remote work environment and adapt to changing priorities.
• Problem-Solving: Strong critical thinking and problem-solving skills.
• Tech Savvy: Comfortable using various communication and productivity tools.

Qualifications:

• Previous customer service experience is preferred but not mandatory.
• High school diploma or equivalent.

How to Apply:

If you are a pet lover with a commitment to providing exceptional customer service, we invite you to apply for the Remote Customer Service Representative position at Chewy. Please submit your application here, and join us in creating joyful moments for pets and their families.

Chewy is an equal opportunity employer, and we celebrate diversity in the workplace. We encourage individuals from all backgrounds to apply.