Welcome to Disney, where magic meets innovation! As a global leader in entertainment and media, Disney has been enchanting audiences for decades. Our commitment to creativity, storytelling, and unparalleled experiences has made us a household name. Now, we are looking for dynamic individuals to join our team in the role of Social Media Customer Support, enabling us to extend the magic to new digital heights.

Job Title: Social Media Customer Support - Work From Home

Company: Disney

Job Description: Are you passionate about creating magical experiences for our audience? Do you thrive in a fast-paced, dynamic environment? If so, we want you to be a part of our Social Media Customer Support team at Disney, where you will bring your enthusiasm and expertise to connect with our fans worldwide.

Key Responsibilities:

1. Customer Engagement: Respond to customer inquiries and comments on various social media platforms, ensuring a positive and magical experience for our audience.
2. Issue Resolution: Address customer concerns and issues promptly, providing solutions that align with Disney values and customer service standards.
3. Brand Advocacy: Be a brand ambassador by promoting Disney content, products, and services in a positive light, fostering a sense of community among our followers.
4. Content Moderation: Monitor and moderate user-generated content, ensuring it aligns with Disney guidelines and maintains a family-friendly environment.
5. Collaboration: Work closely with cross-functional teams to relay customer feedback and insights, contributing to continuous improvement initiatives.

Required Skills:

1. Exceptional Communication: Strong written and verbal communication skills to engage effectively with a diverse audience.
2. Social Media Savvy: In-depth knowledge of major social media platforms and trends.
3. Customer-Centric: A passion for delivering exceptional customer service with a keen understanding of customer needs.
4. Problem-Solving: Ability to quickly assess and resolve customer issues with a positive and solutions-oriented approach.
5. Adaptability: Thrive in a fast-paced environment and adapt to evolving priorities and challenges.
6. Tech Proficiency: Comfortable using various digital tools and platforms for customer support activities.