Responsibilities:

• Respond promptly to customer inquiries through various channels, demonstrating a commitment to excellence in customer service.
• Assist customers in navigating our products/services, providing accurate information, and resolving issues effectively.
• Collaborate with cross-functional teams to address customer needs and contribute to continuous improvement initiatives.
• Maintain thorough and up-to-date knowledge of our products/services to ensure accurate assistance to customers.
• Contribute to the development and improvement of customer service processes and procedures.

Qualifications:

• Currently pursuing a degree in BBA or related area.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and a customer-centric mindset.
• Ability to work independently and as part of a remote team.
• Proficiency in MS Office.

Benefits:

• Gain real-world experience in customer service within a BPO setting.
• Collaborate with professionals in a supportive and remote work environment.
• Develop skills that are transferable across various industries.
• Access to mentorship and learning opportunities to enhance your career development.

How to Apply: If you are passionate about providing exceptional customer service, eager to learn, and thrive in a remote work setting, we invite you to apply for this internship. Please submit your resume and a cover letter outlining your interest and qualifications to us.

Join Scalesforth and embark on a journey to make a meaningful impact in the world of customer service. We look forward to welcoming you to our team!