Welcome to The Elite Job, a renowned name in the industry dedicated to providing exceptional opportunities for career growth. As a leading player in [industry sector], our commitment to excellence has made us a preferred choice for both clients and employees alike.

Position: Customer Support Executive (Non-voice Process) - Fresher

Job Responsibilities:

1. Client Interaction: Engage with customers in a professional and courteous manner to address their queries and concerns through non-voice channels.
2. Problem Resolution: Efficiently troubleshoot and resolve customer issues, ensuring timely and satisfactory solutions.
3. Documentation: Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference.
4. Product Knowledge: Stay updated on company products and services to provide accurate information to customers.
5. Collaboration: Work closely with cross-functional teams to ensure a seamless customer experience.

Required Skills:

1. Communication Skills: Excellent written and verbal communication skills in English.
2. Customer-Centric Approach: A passion for delivering exceptional customer service.
3. Problem-Solving: Ability to analyze and resolve customer issues efficiently.
4. Adaptability: Flexibility to work in a dynamic environment and adapt to changing priorities.
5. Team Player: Collaborative mindset to work effectively within a team.
6. Tech Savvy: Basic computer skills and familiarity with customer support software.

Qualifications:

• Graduates in any discipline
• Freshers are encouraged to apply

How to Apply:

If you are enthusiastic about joining a dynamic team and kickstarting your career with The Elite Job, please submit your resume and a cover letter highlighting your relevant skills and experiences to us.