Are you passionate about providing exceptional customer service? Scalesforth is seeking a dedicated Customer Service Call Center Representative to join our dynamic team. As a key member of our customer service department, you will play a pivotal role in ensuring a seamless experience for our valued customers.

Responsibilities:

• Handle incoming customer inquiries via phone, email, and live chat with professionalism and efficiency.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer issues promptly, aiming for first-contact resolution.
• Escalate complex issues to the appropriate department for resolution.
• Maintain a comprehensive understanding of Scalesforth products and services.
• Collaborate with team members to enhance overall customer satisfaction.

Required Skills:

• Exceptional verbal and written communication skills in English.
• Proven experience in a customer service or call center role.
• Ability to navigate and utilize customer service software and tools effectively.
• Strong problem-solving skills and a customer-centric mindset.
• Excellent multitasking abilities in a fast-paced environment.
• Flexibility to adapt to changing priorities and customer needs.

How to Apply:Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to us.

Benefits:

• Competitive salary
• Comprehensive health and dental benefits
• Opportunities for professional development and career advancement
• Vibrant and inclusive workplace culture

Join Scalesforth, where your dedication to exceptional customer service will be recognized and rewarded. Be a part of our success story!