Call Center Executive

Job Overview

Location
Colombo, Western, Sri Lanka
Job Type
Full Time

Additional Details

Job ID
3534
Job Views
954

Job Description

The Elite Job is a renowned name in the industry, known for our dedication to providing top-notch services to our clients. As a company that values innovation, customer satisfaction, and employee growth, we offer a vibrant and collaborative work environment where individuals can thrive and contribute to our success.

Key Responsibilities:

  1. Handle inbound and outbound calls professionally, addressing customer inquiries and concerns.
  2. Provide accurate information about products, services, and company policies.
  3. Assist customers in resolving issues and escalating complex cases when necessary.
  4. Maintain a high level of customer satisfaction through effective communication and problem-solving.
  5. Collaborate with team members and other departments to ensure seamless operations.

Requirements:

  • Proven experience as a Call Center Executive or similar customer service role.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities with a customer-centric approach.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Familiarity with CRM systems and call center software.

What We Offer:

  • Competitive salary with performance-based incentives.
  • Comprehensive training and ongoing professional development opportunities.
  • Health and wellness benefits.
  • A positive and inclusive workplace culture that values diversity.

How to Apply: If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we invite you to apply for the Call Center Executive position at The Elite Job. Visit our website at The Elite Job Careers to submit your application.

Join The Elite Job and be part of a team that values excellence, integrity, and continuous improvement. Your career journey awaits!

Location

Similar Jobs