Qatar Airways is seeking a highly motivated and customer-focused individual to join our team as a Cargo Customer Service Agent. In this role, you will play a crucial part in ensuring the smooth and efficient handling of cargo services, contributing to the overall success of our global operations.

Responsibilities:

1. Customer Service Excellence: Provide exceptional customer service to clients and stakeholders, addressing inquiries, concerns, and providing timely and accurate information regarding cargo services.

2. Documentation and Record Keeping: Maintain meticulous records of cargo transactions, ensuring all documentation is accurate and compliant with regulatory requirements.

3. Coordination: Collaborate with various departments to coordinate and monitor the movement of cargo, ensuring timely arrivals and departures.

4. Problem Resolution: Effectively address and resolve issues related to cargo services, demonstrating a proactive approach to customer satisfaction.

5. Compliance: Stay informed about and adhere to industry regulations, company policies, and procedures related to cargo handling.

Requirements:

1. Minimum of 3 years of experience in a similar role within the aviation or logistics industry.
2. Strong interpersonal and communication skills, with a customer-centric approach.
3. Proficiency in relevant software and systems for cargo management.
4. Detail-oriented with excellent organizational abilities.
5. Ability to work in a fast-paced environment and adapt to changing priorities.

Join Qatar Airways, where your dedication to excellence will be rewarded with opportunities for professional growth and a supportive work environment. Be part of a team that takes pride in delivering exceptional cargo services on a global scale.