Qatar Airways, a renowned leader in the aviation industry, is seeking a dedicated and customer-focused individual to join our team as a Customer Support Assistant in Colombo, Sri Lanka. As one of the world premier airlines, Qatar Airways is committed to providing exceptional service and creating memorable travel experiences for our passengers.

Position: Customer Support Assistant

Location: Colombo, Sri Lanka

Job Responsibilities:

1. Customer Assistance:

   • Respond promptly and professionally to customer inquiries via various communication channels, including phone, email, and live chat.
   • Provide accurate and timely information regarding flight schedules, reservations, and general inquiries.
   • Address and resolve customer concerns and issues with a customer-centric approach.

2. Booking Support:

   • Assist customers in making, modifying, or canceling reservations.
   • Collaborate with other departments to ensure seamless booking processes.

3. Documentation and Record Keeping:

   • Maintain accurate and organized records of customer interactions, transactions, and feedback.
   • Generate reports to analyze customer trends and enhance service quality.

4. Collaboration:

   • Work closely with other team members to achieve departmental goals and maintain a positive working environment.
   • Collaborate with different departments to resolve complex customer issues.

Required Skills:

1. Customer-Centric Approach:

   • Demonstrated passion for delivering exceptional customer service.
   • Strong interpersonal and communication skills.

2. Problem-Solving:

   • Ability to analyze and solve problems efficiently.
   • Quick thinking and adaptability in resolving customer concerns.

3. Multitasking:

   • Proficient in managing multiple tasks simultaneously.
   • Efficiently handle various communication channels.

4. Attention to Detail:

   • Accuracy in processing information and maintaining records.
   • Thoroughness in addressing customer needs.

5. Team Collaboration:

   • Proven ability to work effectively in a team environment.
   • Willingness to support colleagues in achieving shared objectives.

How to Apply:

Interested candidates meeting the above criteria are invited to apply through the official Qatar Airways career portal. Please submit your resume and a cover letter highlighting your relevant experience and skills.

Join Qatar Airways and be part of an exceptional team that shapes the future of air travel. Your dedication will contribute to our ongoing success in providing world-class service to our valued passengers. We look forward to welcoming you on board!