Are you a pet enthusiast with a knack for providing outstanding customer service? Chewy is seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. This remote position, based in Hollywood, FL, offers the opportunity to be a part of a dynamic and innovative company that values both its customers and employees.

Key Responsibilities:

• Customer Engagement: Interact with Chewy customers via phone, email, and chat to address inquiries, provide product information, and ensure a positive shopping experience.
• Problem Resolution: Investigate and resolve customer issues, working collaboratively with internal teams to ensure swift resolution.
• Product Knowledge: Stay informed about Chewy product offerings to assist customers effectively and make suitable recommendations.
• Order Management: Manage order-related tasks, including tracking shipments, processing returns, and facilitating exchanges.

Required Skills:

• Exceptional Communication: Excellent written and verbal communication skills to interact effectively with customers and team members.
• Problem-Solving: Proven ability to analyze and resolve customer concerns promptly and professionally.
• Tech Savvy: Comfortable navigating through various computer systems and applications.
• Empathy: A genuine passion for helping people, with a focus on creating positive customer experiences.
• Adaptability: Ability to thrive in a dynamic, fast-paced environment and adapt to changes seamlessly.

How to Apply:

If you are enthusiastic about pets, possess excellent communication skills, and are committed to delivering exceptional customer service, we invite you to join the Chewy family. Apply now by visiting our career page and become a vital part of our mission to make pet parenting easier and more enjoyable!

Chewy is an equal opportunity employer and embraces diversity in all aspects of our business.

Join Chewy, where every day is an opportunity to make a difference in the lives of pets and their owners!