Welcome to Scalesforth, a dynamic and innovative company dedicated to providing top-notch solutions in IT. At Scalesforth, we pride ourselves on fostering a collaborative and inclusive work environment, where creativity and dedication thrive. Join us in our journey to redefine excellence and make a lasting impact in the IT sector.

Position: Email/Chat Support Representative

About the Role:

As an Email/Chat Support Representative at Scalesforth, you will play a pivotal role in ensuring our customers receive exceptional support and assistance. This entry-level position is ideal for freshers who are enthusiastic about developing their skills in customer service, communication, and problem-solving.

Key Responsibilities:

• Respond to customer inquiries and provide timely and accurate solutions via email and chat.
• Troubleshoot and resolve customer issues, demonstrating patience and empathy throughout the process.
• Collaborate with cross-functional teams to address complex customer concerns.
• Maintain detailed records of customer interactions and transactions.

Required Skills:

• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities with a customer-centric approach.
• Ability to work independently and collaboratively in a fast-paced environment.
• Basic computer skills and familiarity with email and chat platforms.

Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service is a plus but not mandatory.
• Eagerness to learn and grow in a dynamic work environment.

How to Apply:

To be a part of the Scalesforth team and embark on a rewarding career journey, please submit your resume and a cover letter highlighting your relevant skills and experiences to us.

Company Culture:

At Scalesforth, we believe in nurturing talent and promoting a culture of continuous learning. Our employees are our greatest asset, and we are committed to providing a supportive and inclusive workplace.