Welcome to Yelp, where we believe in connecting people with great local businesses. As a leading platform, Yelp empowers users to make informed decisions about where to eat, shop, and find services. Our vibrant community thrives on genuine reviews, and we are dedicated to fostering an inclusive and diverse environment.

Position: Content Moderator

Job Description:

Are you passionate about maintaining a positive online experience? Yelp is seeking a dynamic Content Moderator to join our team. As a Content Moderator, you will play a crucial role in upholding the quality and integrity of our platform by ensuring that user-generated content meets our community guidelines.

Key Responsibilities:

• Content Review: Scrutinize and moderate user-generated content, including reviews, photos, and other contributions, to maintain a safe and respectful online space.
• Policy Enforcement: Enforce community guidelines and content policies consistently and fairly to uphold Yelp standards.
• User Support: Provide support to users with content-related inquiries or concerns, exhibiting empathy and professionalism.

Required Skills:

• Attention to Detail: Meticulous review of content to identify and address potential issues.
• Communication Skills: Clear and effective communication, both written and verbal.
• Problem Solving: Ability to assess situations quickly and make informed decisions.
• Team Collaboration: Work collaboratively with cross-functional teams to maintain a positive online environment.

Qualifications:

• Bachelor degree or equivalent practical experience.
• Previous experience in content moderation, customer support, or a related field.
• Familiarity with Yelp platform and community guidelines is a plus.

How to Apply:

If you are excited about the opportunity to contribute to Yelp vibrant community and possess the skills and qualifications mentioned above, we would love to hear from you! Please submit your resume and a cover letter highlighting your relevant experience to Yelp Careers.

Join us in creating a positive and informative online community at Yelp!