HDFC Bank, a leading financial institution, is renowned for its commitment to excellence in banking services. With a strong presence in the financial sector, HDFC Bank has consistently set industry benchmarks and is dedicated to fostering a dynamic and inclusive work environment.

Job Title: Customer Service Representative

Job Type: Full-time

Responsibilities:

As a Customer Service Representative at HDFC Bank, you will play a pivotal role in ensuring the highest level of customer satisfaction. Your responsibilities will include:

1. Customer Assistance: Provide prompt and courteous assistance to customers, addressing their inquiries, resolving issues, and ensuring a positive banking experience.

2. Transaction Processing: Execute various banking transactions accurately and efficiently, including deposits, withdrawals, fund transfers, and account maintenance.

3. Product Knowledge: Stay informed about HDFC Bank products and services to effectively communicate and educate customers on available offerings.

4. Compliance: Adhere to all banking regulations, policies, and procedures to ensure a secure and compliant banking environment.

5. Cross-selling: Identify opportunities to promote additional banking products and services to customers based on their needs and preferences.

Required Skills:

To excel in this role, candidates should possess the following skills:

1. Excellent Communication: Strong verbal and written communication skills to interact effectively with customers and colleagues.

2. Problem-Solving: Ability to analyze situations, identify solutions, and resolve customer concerns promptly.

3. Attention to Detail: Accurate and meticulous in handling transactions and maintaining records.

4. Team Player: Collaborative mindset with the ability to work seamlessly within a team-oriented environment.

5. Adaptability: Flexibility to adapt to changing work demands and a fast-paced banking environment.

Qualifications:

• Minimum educational qualification: Bachelor degree in any discipline.
• Freshers are encouraged to apply.

How to Apply:

Interested candidates are invited to apply through the HDFC Bank Careers portal. Please submit your updated resume along with a cover letter highlighting your suitability for the role.

Join HDFC Bank and embark on a rewarding career in the banking industry, where your skills and dedication contribute to shaping exceptional customer experiences.