Chewy, a renowned leader in the e-commerce sector, is dedicated to delivering joy to pet parents by providing a wide array of pet products and exceptional customer service. As a customer-centric company, Chewy values innovation, passion, and a commitment to enhancing the lives of pets and their owners.

Job Title: Customer Support Specialist (Remote)

Location: Remote

Job Description:Chewy is seeking a motivated and customer-focused individual to join our team as a Customer Support Specialist. In this remote role, you will play a pivotal role in ensuring our customers receive unparalleled support and assistance.

Key Responsibilities:

1. Customer Assistance: Provide exceptional customer support through various channels, including phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
2. Product Knowledge: Develop a deep understanding of Chewy product catalog to assist customers effectively in finding the right products for their pets.
3. Problem Resolution: Investigate and resolve customer concerns, escalating issues when necessary to ensure prompt and satisfactory resolution.
4. Communication: Clearly and concisely communicate with customers, colleagues, and other departments to convey information effectively.
5. Documentation: Maintain accurate and detailed records of customer interactions, feedback, and resolutions in the company systems.
6. Adaptability: Stay informed about Chewy policies, procedures, and product offerings, adapting to changes and updates as needed.

Required Skills:

1. Excellent Communication: Strong verbal and written communication skills are essential.
2. Empathy: Ability to empathize with customers and provide compassionate support.
3. Problem-Solving: Proven problem-solving skills to address customer concerns effectively.
4. Tech Savvy: Comfortable navigating various computer systems and software.
5. Team Player: Collaborative mindset with the ability to work well in a remote team environment.
6. Customer Focus: A genuine passion for providing exceptional customer service.

How to Apply: If you are a dedicated individual with a passion for pets and customer service, and you possess the required skills, we invite you to apply for the Customer Support Specialist position at Chewy. 

Join Chewy in our mission to create memorable experiences for pets and their families while working in a dynamic and remote-friendly environment!