Chewy, a leading online retailer in the pet industry, is dedicated to delivering the highest quality pet supplies directly to pet owners doorsteps. With a customer-centric approach and a vast selection of products, Chewy has revolutionized the way pet parents access the essentials for their furry companions.

Job Description: Are you passionate about pets and providing exceptional customer service? Join our dynamic team at Chewy as a Remote Customer Service Representative. In this role, you will be a crucial part of our customer support team, ensuring that our valued customers receive unparalleled assistance with their inquiries and concerns.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
• Provide accurate information about Chewy products, services, and policies.
• Resolve customer issues and complaints effectively, aiming for first-contact resolution.
• Collaborate with cross-functional teams to address complex customer concerns.
• Maintain a high level of product knowledge to assist customers with informed purchasing decisions.
• Contribute to a positive and collaborative team environment.

Requirements:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities with a customer-focused mindset.
• Ability to work remotely and independently with a high degree of self-motivation.
• Previous customer service experience is a plus.
• Familiarity with pet products and the pet industry is advantageous.

How to Apply: If you are enthusiastic about pets, customer service, and want to be part of a company that values its employees, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience to Chewy Careers.

Join Chewy and be a vital part of a team that is dedicated to enhancing the lives of pets and their owners!

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.