Welcome to Aetna, a leading health care company that is dedicated to improving the quality of health care and making it more accessible. With a rich history and a commitment to innovation, Aetna strives to create a healthier world for its members and communities.

Position: Remote Customer Service Representative

Job Summary:

Aetna is seeking dynamic and customer-focused individuals to join our team as Remote Customer Service Representatives. As a key member of our customer service division, you will play a crucial role in ensuring a positive and seamless experience for our members.

Responsibilities:

• Respond to customer inquiries and concerns promptly and professionally.
• Provide accurate information about Aetna products and services.
• Assist customers with navigating online platforms and resources.
• Address and resolve customer issues in a timely manner.
• Collaborate with cross-functional teams to ensure customer satisfaction.
• Keep accurate records of customer interactions and transactions.

Required Skills:

• Exceptional communication skills, both written and verbal.
• Strong problem-solving abilities and a proactive attitude.
• Proficiency in using customer service software and online tools.
• Ability to work independently and efficiently in a remote environment.
• Empathy and patience when dealing with customer concerns.
• Detail-oriented with excellent organizational skills.

Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service or a related field is preferred.
• Familiarity with health care industry terminology is a plus.
• Comfortable working remotely and managing time effectively.

How to Apply:

If you are passionate about providing excellent customer service and want to contribute to Aetna mission of building a healthier world, we invite you to apply for the Remote Customer Service Representative position. 

Join us in making a difference in the lives of our members and communities. Aetna is an equal opportunity employer, and we value diversity in our workforce.