As a Customer Service Representative at Cigna, you will play a pivotal role in delivering exceptional service to our clients, contributing to our mission of enhancing health and well-being. This is a remote position, offering flexibility and the opportunity to join a dynamic team dedicated to making a positive impact.

Key Responsibilities:

1. Customer Support: Provide efficient and courteous customer support through various channels, including phone, email, and chat.
2. Issue Resolution: Address customer inquiries, concerns, and issues promptly and professionally, ensuring high levels of customer satisfaction.
3. Product Knowledge: Develop a deep understanding of Cigna products and services to effectively assist customers with their needs.
4. Documentation: Accurately document customer interactions and transactions in the company systems.
5. Collaboration: Collaborate with cross-functional teams to resolve complex customer issues and contribute to continuous process improvement.

Required Skills:

• Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers and team members.
• Problem Solving: Strong problem-solving abilities to address customer issues and find resolutions efficiently.
• Empathy: Demonstrated empathy and understanding to connect with customers and provide a positive experience.
• Adaptability: Ability to adapt to changing priorities and handle a diverse range of customer situations.
• Technology Proficiency: Comfortable using technology platforms for customer interactions and system documentation.

Qualifications:

• High school diploma or equivalent (Bachelor degree preferred).
• Previous customer service experience preferred.
• Remote work experience is a plus.
• Healthcare industry knowledge is advantageous.

How to Apply:

To apply for the Customer Service Representative position at Cigna, please visit our careers page and submit your application online.

Cigna is an equal opportunity employer committed to diversity in the workplace. We encourage all qualified individuals to apply. Join us in making a difference in the lives of our customers and communities.