Job Summary

Progressive Technology is seeking a highly motivated and customer-focused Technical Support Agent to join our remote call center team. In this role, you will serve as the first point of contact for customers, providing timely and effective technical assistance across a range of products and services. The ideal candidate combines strong communication skills with technical knowledge to resolve issues efficiently while ensuring an उत्कृष्ट customer experience.

Key Responsibilities
Respond to inbound and outbound customer calls, emails, and chat inquiries regarding technical issues
Diagnose and troubleshoot hardware, software, and network-related problems
Provide step-by-step guidance to customers to resolve technical concerns
Escalate complex issues to higher-level support teams when necessary
Maintain accurate records of customer interactions using CRM systems
Follow standard operating procedures and service level agreements (SLAs)
Continuously update knowledge base articles and contribute to process improvements
Ensure customer satisfaction through professional and empathetic communication
Required Skills and Qualifications
Excellent verbal and written communication skills in English
Strong problem-solving and analytical abilities
Basic understanding of computer systems, networks, and troubleshooting techniques
Ability to multitask and manage time effectively in a fast-paced environment
Proficiency in using customer support tools, ticketing systems, and Microsoft Office
Strong customer service orientation with a positive attitude
High-speed internet connection and a quiet home office setup
Experience
Minimum 1–3 years of experience in a technical support or call center environment
Prior experience in remote customer support roles is preferred
Experience with CRM platforms and helpdesk software is an added advantage
Working Hours
Flexible shift options including day, evening, and night shifts
Rotational weekends and holidays may be required
Full-time and part-time opportunities available depending on business needs
Knowledge, Skills, and Abilities
Solid understanding of operating systems (Windows, macOS, or Linux)
Familiarity with internet connectivity issues and basic networking concepts
Ability to remain calm and composed under pressure
Strong listening skills and attention to detail
Self-motivated with the ability to work independently in a remote setting
Adaptability to new technologies and tools
Benefits
Competitive salary with performance-based incentives
Work-from-home flexibility
Paid training and continuous learning opportunities
Health and wellness benefits (as per company policy)
Career growth and advancement opportunities
Supportive and inclusive work culture
Why Join Progressive Technology?

At Progressive Technology, we believe in empowering our employees with the tools, training, and flexibility they need to succeed. You will be part of a dynamic and innovative team that values collaboration, continuous improvement, and customer excellence. This is an excellent opportunity to build a rewarding career in technical support while working from the comfort of your home.

How to Apply

Interested candidates can apply by submitting their updated resume along with a brief cover letter highlighting relevant experience. Shortlisted candidates will be contacted for an initial virtual interview followed by a technical assessment.