Job Summary

Progressive Technology is seeking dynamic and customer-focused individuals to join our remote call center team. This role is ideal for professionals who thrive in a fast-paced environment and are passionate about delivering exceptional customer service. As an Online Call Center Representative, you will handle inbound and outbound calls, resolve customer inquiries, and provide accurate information while working from the comfort of your home. Flexible working hours make this opportunity perfect for individuals seeking work-life balance.

Key Responsibilities
Manage inbound and outbound customer calls in a professional and timely manner
Address customer inquiries, concerns, and complaints with empathy and efficiency
Provide accurate product, service, and account information
Maintain detailed records of customer interactions in the system
Follow communication scripts and company guidelines
Escalate complex issues to the appropriate department when necessary
Meet individual and team performance targets, including call quality and response time
Continuously update knowledge of company offerings and policies
Required Skills and Qualifications
Excellent verbal communication skills in English
Strong listening and problem-solving abilities
Basic computer literacy and familiarity with CRM tools
Ability to multitask and manage time effectively
High level of professionalism and customer-centric attitude
Quiet, distraction-free home working environment
Reliable internet connection and suitable work equipment
Experience
Minimum 0–2 years of experience in customer service or call center roles (preferred but not mandatory)
Freshers with strong communication skills are encouraged to apply
Experience in remote work environments is an advantage
Working Hours
Flexible work schedules (part-time and full-time options available)
Rotational shifts, including weekends and evenings if required
Opportunity to choose shifts based on availability and performance
Knowledge, Skills, and Abilities
Strong interpersonal and communication skills
Ability to handle high call volumes with efficiency
Adaptability to changing processes and systems
Attention to detail and accuracy in data entry
Ability to remain calm under pressure
Team-oriented mindset with the ability to work independently
Benefits
Work-from-home convenience
Flexible working hours
Competitive salary with performance-based incentives
Training and development programs
Career growth opportunities within the organization
Supportive and inclusive work culture
Why Join Progressive Technology?

At Progressive Technology, we value our employees as our greatest asset. We are committed to creating a flexible and inclusive work environment that empowers individuals to succeed. With continuous learning opportunities, supportive leadership, and a strong focus on work-life balance, you will find a rewarding career path with us.

How to Apply

Interested candidates can apply by submitting their updated resume through our official careers portal or emailing the HR team. Shortlisted candidates will be contacted for an initial virtual interview followed by an assessment process.