We are hiring 3 Remote Live Chat Agents to join our customer support team immediately. In this role, you will provide real-time assistance to our customers through digital chat platforms. We need fast, reliable, and professional communicators who can handle multiple conversations at once. This is a 100% remote freelance position.

Key Responsibilities:

• Respond to live chat inquiries instantly and professionally.

• Answer product questions and help resolve customer issues.

• Manage 3–4 concurrent chat sessions without losing quality.

• Log common customer pain points for the product team.

• Maintain a high customer satisfaction (CSAT) score.

Requirements:

• Experience: At least 1 year in a Live Chat or Digital Support role.

• Typing Speed: Minimum 50 WPM with high accuracy.

• Communication: Exceptional written English skills.

• Multitasking: Ability to switch between multiple tabs and chats quickly.

• Availability: Must be able to start immediately.

Technical Requirements:

• Internet: Reliable high-speed connection (Fiber preferred).

• Hardware: Personal laptop or PC with a minimum of 8GB RAM.

• Software: Familiarity with tools like Zendesk, Intercom, or Tawk.to.

• Environment: A quiet, distraction-free workspace.

Work Details:

• Shift: Various shifts available (24/7 coverage needed).

• Schedule: Flexible hours; minimum 20 hours per week.

• Mode: 100% Remote / Work from Home.

• Compensation: Hourly rate + performance incentives.

• Team Size: 3 Vacancies available.