Job Summary

Chewy is seeking a dedicated and detail-oriented Pharmacy Support Specialist to join our virtual pharmacy team. This role is exclusively for Kentucky residents and focuses on providing exceptional support to ensure the accurate processing of pharmacy orders, answering customer inquiries, and assisting with administrative pharmacy operations. The ideal candidate will have a passion for helping pet owners, strong organizational skills, and the ability to work independently in a remote environment.

Key Responsibilities

• Assist in processing and verifying prescription orders in compliance with pharmacy regulations.

• Provide timely and professional support to customers via phone, email, and chat.

• Coordinate with pharmacists, veterinary teams, and insurance providers to ensure seamless order fulfillment.

• Maintain accurate and confidential patient and prescription records.

• Support pharmacy operations, including inventory management, order tracking, and reporting discrepancies.

• Resolve customer issues with empathy and efficiency, escalating complex concerns as necessary.

• Stay up-to-date on pharmacy policies, procedures, and regulatory requirements specific to Kentucky.

Required Skills and Qualifications

• High school diploma or equivalent; Associates degree in Pharmacy Technology, Health Sciences, or related field preferred.

• Pharmacy Technician certification or experience in pharmacy support is a strong plus.

• Strong verbal and written communication skills.

• Excellent attention to detail and organizational skills.

• Ability to work independently and manage time effectively in a remote environment.

• Basic computer proficiency, including experience with Microsoft Office Suite and pharmacy management systems.

• Familiarity with HIPAA and patient confidentiality regulations.

Experience

• Minimum of 1–2 years of experience in a pharmacy, healthcare, or customer service role preferred.

• Previous experience working in a virtual or remote environment is advantageous.

Working Hours

• Full-time, remote position based in Kentucky.

• Standard business hours with potential flexibility to support operational needs, including occasional evenings or weekends.

Knowledge, Skills, and Abilities

• Knowledge of pharmacy terminology, prescription processing, and insurance claim procedures.

• Ability to handle multiple tasks simultaneously while maintaining accuracy and compliance.

• Strong problem-solving skills and the ability to escalate issues appropriately.

• High level of professionalism, empathy, and customer-centric mindset.

• Comfortable navigating online systems and software for order management and documentation.

Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Paid time off and company-recognized holidays.

• 401(k) retirement plan with company matching.

• Employee discounts on Chewy products.

• Professional development and training opportunities in pharmacy support and healthcare operations.

Why Join Chewy

Chewy is a pet-first company committed to delivering a personalized, seamless, and caring experience for pet parents across the country. By joining our pharmacy support team, you will play a key role in improving the health and well-being of pets, while enjoying the flexibility, support, and growth opportunities of a forward-thinking remote work environment.

How to Apply

Interested candidates should submit a resume and cover letter through Chewys official careers portal. Please ensure your application highlights your pharmacy support experience, customer service skills, and ability to work remotely. Only Kentucky residents will be considered for this position.