Job Summary

MNC JOBS INFO is seeking a dedicated and detail-oriented Community Chat Moderator – Online Platform Support to help maintain a safe, engaging, and respectful online environment for our digital communities. In this role, you will monitor live and asynchronous chat interactions, enforce community guidelines, and support users by ensuring positive communication standards are upheld. This is an online role ideal for individuals who are passionate about digital communities, customer interaction, and content moderation.

Key Responsibilities

• Monitor community chat rooms, forums, and messaging platforms in real time

• Enforce community rules, policies, and platform guidelines consistently

• Identify, review, and take action on inappropriate, abusive, or policy-violating content

• Respond to user inquiries and provide basic platform-related support via chat

• Escalate serious issues, violations, or technical concerns to the appropriate teams

• Maintain accurate moderation logs and incident reports

• Encourage positive engagement and respectful communication within the community

• Stay updated on platform policies and moderation best practices

Required Skills and Qualifications

• Strong written English communication skills

• Ability to remain calm, fair, and professional in high-pressure situations

• Excellent attention to detail and strong judgment skills

• Basic computer literacy and familiarity with online chat platforms

• Ability to follow guidelines and make consistent decisions

• Reliable internet connection and access to a computer or laptop

• Strong sense of confidentiality and professionalism

Experience

• Prior experience in chat moderation, community management, customer support, or content review is an advantage

• Entry-level candidates with strong communication skills and a willingness to learn are encouraged to apply

• Experience working in online communities or social platforms is a plus

Working Hours

• Flexible working hours depending on platform needs

• Shift-based schedules, including evenings, weekends, or holidays if required

• Part-time and full-time options may be available

Knowledge, Skills, and Abilities

• Understanding of online community standards and digital etiquette

• Ability to multitask and manage multiple chat threads simultaneously

• Strong problem-solving and conflict-resolution abilities

• High level of emotional intelligence and cultural sensitivity

• Ability to work independently in a remote environment

• Willingness to adapt to evolving platform policies and tools

Benefits

• Work-from-home / remote opportunity

• Flexible scheduling to support work-life balance

• Competitive compensation based on experience and performance

• Training and ongoing support provided

• Opportunity to gain experience in online moderation and digital operations

• Supportive and inclusive virtual work culture

Why Join MNC JOBS INFO

At MNC JOBS INFO, we value professionalism, integrity, and collaboration. Joining our team means becoming part of a growing digital workforce that supports safe and engaging online communities worldwide. We provide the tools, training, and flexibility you need to succeed while working from the comfort of your home.

How to Apply

Interested candidates should submit their updated resume along with a brief cover letter highlighting their interest in online community moderation. Shortlisted applicants will be contacted for an online assessment or interview.