Job Summary

MNC JOBS INFO is seeking a highly motivated and customer-focused Customer Happiness Engineer (Chat Only) to join our dynamic remote team in Germany. In this role, you will be the primary point of contact for our customers via chat, ensuring they receive timely, accurate, and friendly support. You will help resolve inquiries, troubleshoot issues, and maintain a positive experience that strengthens our brand reputation. This position is ideal for individuals who thrive in a fast-paced digital environment, possess excellent written communication skills, and are passionate about customer satisfaction.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via chat.

• Troubleshoot and resolve customer issues with patience and clarity.

• Maintain a high standard of communication to enhance the overall customer experience.

• Document customer interactions accurately in the internal support system.

• Collaborate with cross-functional teams to ensure customer concerns are addressed.

• Identify recurring issues and contribute to process improvements.

• Uphold company policies and service standards while ensuring customer satisfaction.

Required Skills and Qualifications

• Excellent written communication skills in English; German language skills are highly desirable.

• Strong problem-solving abilities and attention to detail.

• Ability to remain calm and professional in high-pressure situations.

• Proficiency with chat support platforms and basic CRM software.

• Strong typing speed and accuracy.

• Flexibility to adapt to new tools, processes, and customer demands.

Experience

• Prior experience in customer service, technical support, or related roles is preferred.

• Experience in chat-only support environments is a plus.

• Familiarity with e-commerce, SaaS, or tech industries is advantageous.

Working Hours

• Full-time, work-from-home position.

• Flexible schedule, including the ability to work during German business hours.

• Weekend or holiday shifts may be required depending on business needs.

Knowledge, Skills, and Abilities

• Strong empathy and interpersonal skills to understand and address customer needs.

• Ability to handle multiple chats simultaneously without compromising service quality.

• Basic technical knowledge to troubleshoot common customer issues.

• Self-motivation and the ability to work independently in a remote environment.

• High level of organization and time management skills.

Benefits

• Competitive salary with performance incentives.

• Fully remote work with flexible scheduling.

• Opportunities for career growth and professional development.

• Supportive and inclusive company culture.

• Access to modern tools and technology to enhance your workflow.

Why Join Us

• Be part of a fast-growing, innovative company committed to customer excellence.

• Collaborate with a global team of professionals in a supportive environment.

• Make a direct impact on customer happiness and company success.

• Enjoy work-life balance and the flexibility of a work-from-home setup.

How to Apply

Interested candidates are invited to submit their resume and a cover letter highlighting their relevant experience and motivation for joining MNC JOBS INFO. Applications should be sent via the company careers portal or the provided recruitment email. Shortlisted candidates will be contacted for a virtual interview.