Job Summary

Houston Skilled Consultancy is seeking a dedicated and customer-oriented Customer Support Advisor to join our growing remote team in Germany. This role focuses on providing exceptional support to our clients via chat and email, ensuring their issues are resolved efficiently and with a positive customer experience. The ideal candidate thrives in a digital communication environment, has excellent problem-solving skills, and is motivated by delivering top-tier support while representing our companys values and brand.

Key Responsibilities

• Respond promptly and professionally to customer inquiries through chat and email.

• Troubleshoot, resolve, and escalate customer issues as necessary, ensuring timely solutions.

• Maintain accurate records of customer interactions, complaints, and feedback.

• Collaborate with internal teams to provide solutions and improve the overall customer experience.

• Identify trends in customer feedback and provide suggestions for product or service enhancements.

• Uphold company policies, service standards, and data privacy regulations in all interactions.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Required Skills and Qualifications

• Fluency in German and English (both written and spoken).

• Strong written communication skills, with the ability to convey information clearly and politely.

• Basic knowledge of customer support systems, CRM tools, or helpdesk software.

• Strong problem-solving abilities and attention to detail.

• Ability to multitask and handle a high volume of chat/email inquiries efficiently.

• Adaptable, patient, and able to work independently in a remote environment.

Experience

• Previous experience in customer service, technical support, or a related role is preferred.

• Experience handling chat and email support specifically is an advantage.

• Experience with CRM software, ticketing systems, or knowledge management platforms is desirable.

Working Hours

• Full-time position with flexible remote hours.

• Primarily based on Germany time zone; may require occasional evening or weekend shifts depending on business needs.

Knowledge, Skills, and Abilities

• Exceptional interpersonal and communication skills.

• Strong digital literacy, including familiarity with chat platforms and email communication etiquette.

• Ability to remain calm and professional under pressure.

• Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously.

• Analytical mindset with the ability to identify recurring issues and recommend process improvements.

Benefits

• Competitive salary with performance-based incentives.

• Fully remote role with flexibility to work from home.

• Access to training programs and professional development opportunities.

• Friendly, inclusive, and supportive team environment.

• Opportunity to contribute to process improvements and make a real impact on customer experience.

Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we prioritize our employees and believe that exceptional service starts with a motivated and valued team. Joining us means becoming part of a forward-thinking company that encourages innovation, fosters professional growth, and values work-life balance. You will have the chance to develop your career while making a tangible impact on customers across Germany.

How to Apply

Interested candidates should submit their updated resume and a brief cover letter highlighting relevant experience and motivation to join Houston Skilled Consultancy. Please apply via our online application portal or email your application to us with the subject line: Customer Support Advisor – Remote Germany Application.