Job Summary

Houston Skilled Consultancy is seeking a highly motivated Remote Digital Chat Agent to join our dynamic team. This role focuses on providing exceptional customer support via digital channels such as live chat, email, and messaging platforms. As a Night Shift agent, you will assist clients with inquiries, troubleshoot issues, and ensure a seamless digital experience. This is a non-phone role, making it ideal for individuals who excel in written communication and enjoy problem-solving in a fast-paced environment. Paid training is provided to ensure your success.

Key Responsibilities

• Respond promptly to customer inquiries via live chat and email with professionalism and accuracy.

• Troubleshoot and resolve customer issues efficiently while maintaining a high level of satisfaction.

• Document customer interactions and maintain detailed records of inquiries and resolutions.

• Collaborate with internal teams to escalate and resolve complex issues.

• Maintain familiarity with company products, policies, and procedures to provide accurate guidance.

• Continuously strive to meet performance metrics, including response times, quality, and customer satisfaction.

Required Skills and Qualifications

• Strong written communication skills with excellent grammar and attention to detail.

• Basic computer literacy, including proficiency in MS Office, chat platforms, and CRM tools.

• Ability to multitask and manage multiple chat conversations simultaneously.

• Strong problem-solving and analytical skills to resolve customer issues effectively.

• Ability to work independently while adhering to guidelines and deadlines.

Experience

• Prior experience in customer service, digital support, or online chat support is preferred but not mandatory.

• Freshers with strong communication skills and willingness to learn are encouraged to apply.

Working Hours

• Night Shift (specific hours to be provided during the interview/training process).

• Flexible scheduling options may be available depending on business needs.

Knowledge, Skills, and Abilities

• Strong typing speed and accuracy.

• Ability to remain calm under pressure and handle challenging situations professionally.

• High adaptability and willingness to learn new systems and tools.

• Strong interpersonal skills and a customer-centric mindset.

Benefits

• Competitive hourly pay with opportunities for performance-based incentives.

• Paid training to develop your skills and knowledge.

• 100% remote work – work from the comfort of your home.

• Opportunities for career growth and advancement within the company.

• Supportive team environment with regular feedback and mentorship.

Why Join Houston Skilled Consultancy

At Houston Skilled Consultancy, we value our employees and foster an inclusive, growth-oriented work culture. By joining our team, you will gain valuable experience in digital customer support, enhance your communication skills, and be part of a company committed to employee development. We provide the tools, training, and support you need to thrive in your role while working remotely.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant skills and experience to us. Only shortlisted candidates will be contacted for the interview and training process.