Job Summary

Houston Skilled Consultancy is seeking motivated and detail-oriented individuals to join our team as Remote Online Marketplace Support Specialists. This role is perfect for candidates who are tech-savvy, customer-focused, and eager to grow professionally, regardless of formal educational background. As part of our dynamic team, you will assist sellers and buyers on leading online marketplaces, ensuring smooth operations and exceptional customer experiences.

You will work remotely, providing assistance with order management, account queries, and issue resolution. This role offers flexibility, skill-building opportunities, and a pathway for advancement in the e-commerce and digital support industry.

Key Responsibilities

• Provide timely support to online marketplace users via chat, email, or support ticket systems.

• Assist customers with account setup, order tracking, returns, refunds, and product inquiries.

• Monitor listings and marketplace activity to ensure compliance with platform policies.

• Collaborate with internal teams to resolve escalated issues efficiently.

• Identify patterns in customer feedback and suggest improvements for processes or user experience.

• Maintain accurate records of interactions and transactions using internal CRM systems.

• Continuously update knowledge of marketplace policies, tools, and best practices.

Required Skills and Qualifications

• Strong written and verbal communication skills in English.

• Basic computer skills and comfort using multiple online platforms simultaneously.

• Excellent problem-solving abilities with attention to detail.

• Customer service experience is preferred but not mandatory.

• Ability to work independently and manage time effectively.

• Reliable internet connection and a suitable home workspace.

Experience

• No formal degree is required.

• Previous experience in online marketplaces, e-commerce support, customer service, or administrative roles is an advantage.

• Training will be provided to candidates with strong motivation and learning aptitude.

Working Hours

• Flexible working hours with options for part-time or full-time schedules.

• Remote work allows you to manage your own workspace and schedule while meeting performance goals.

• Occasional availability may be needed during weekends or peak seasons.

Knowledge, Skills, and Abilities

• Familiarity with online marketplace platforms (e.g., Amazon, eBay, Etsy) is a plus.

• Strong organizational and multitasking abilities.

• Patience, empathy, and professional demeanor when dealing with customers.

• Quick learner with adaptability to changing tools, policies, and procedures.

• Team-oriented mindset and willingness to collaborate virtually.

Benefits

• Competitive compensation and performance-based incentives.

• Remote work from anywhere in Canada.

• Professional training and skill development opportunities.

• Potential for career advancement within the company.

• Supportive and inclusive work environment.

Why Join Houston Skilled Consultancy

• Be part of a fast-growing consultancy that values growth, innovation, and employee development.

• Gain hands-on experience in the e-commerce and digital support industry.

• Enjoy the flexibility and comfort of working from home while building a rewarding career.

• Work alongside a team of professionals who are committed to excellence and customer satisfaction.

How to Apply

Interested candidates are invited to submit their resume along with a brief cover letter highlighting relevant skills and experience to us.

Applications will be reviewed on a rolling basis, and shortlisted candidates will be contacted for an initial virtual interview. Start your career with Houston Skilled Consultancy and be a part of an innovative team shaping the future of online marketplace support.