Job Summary

Progressive Technology is looking for a passionate and dedicated Remote Customer Experience Agent to join our growing support team. This role is ideal for freshers who have a strong desire to learn, grow, and build a rewarding career in customer service. As a Customer Experience Agent, you will be the first point of contact for our global customers—ensuring smooth communication, resolving queries efficiently, and delivering an exceptional customer experience through email, chat, or phone support.

This is a fully remote position that allows you to work from the comfort of your home while gaining valuable experience in a professional, technology-driven environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via chat, email, or phone.

• Assist customers in troubleshooting basic issues related to products or services.

• Record and manage customer feedback to improve service quality and satisfaction.

• Escalate complex issues to senior support staff or technical teams as needed.

• Maintain a high level of empathy and professionalism in all customer interactions.

• Follow communication scripts and internal guidelines to ensure consistency.

• Update customer records accurately in the CRM system.

• Contribute to a positive, team-oriented work environment and collaborate with colleagues to enhance overall customer experience.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Basic computer literacy and ability to learn software tools quickly.

• Strong problem-solving and analytical skills.

• Ability to handle multiple tasks efficiently while maintaining attention to detail.

• A customer-first attitude with the ability to stay calm under pressure.

• Willingness to work in a fast-paced, performance-driven environment.

Experience

• Freshers are welcome to apply.

• Previous experience in customer service, BPO, or technical support (if any) will be an added advantage.

Working Hours

• Flexible working hours with options for both full-time and part-time schedules.

• Shifts may include weekends or evenings depending on business requirements.

• Remote work from anywhere with a stable internet connection.

Knowledge, Skills, and Abilities

• Strong interpersonal and active listening skills.

• Ability to adapt quickly to changing priorities and technologies.

• Knowledge of CRM tools or ticketing systems (preferred but not mandatory).

• High degree of accountability, integrity, and work ethics.

• A growth mindset with a willingness to learn continuously.

Benefits

• Competitive salary package for entry-level professionals.

• Work-from-home flexibility and zero commuting stress.

• Paid training and professional development opportunities.

• Opportunity for career growth and internal promotions.

• Supportive, collaborative, and multicultural team environment.

• Performance-based incentives and recognition programs.

Why Join Progressive Technology

At Progressive Technology, we believe that every employee is a vital part of our success story. We are dedicated to fostering a culture of inclusivity, innovation, and excellence. As a Remote Customer Experience Agent, you will be joining a global team that values your contribution, supports your professional growth, and empowers you to make a real difference in the customer journey.

Whether you are starting your career or looking for a new opportunity to grow, Progressive Technology is the perfect platform to develop your skills and achieve your goals—all while working remotely.

How to Apply

Interested candidates can apply by sending their updated resume and a brief cover letter to us with the subject line Application for Remote Customer Experience Agent – Fresher.

Shortlisted candidates will be contacted for an online interview and assessment.