Job Summary

New York City Jobs is seeking a highly motivated and customer-focused Client Relations Associate to join our remote team. This role is designed for individuals who excel in communication, enjoy problem-solving, and thrive in a flexible, work-from-home environment. As a Client Relations Associate, you will serve as the primary point of contact for clients, ensuring exceptional service, resolving inquiries efficiently, and fostering long-term relationships.

This position offers flexibility in working hours while providing a dynamic and supportive virtual work environment. It is ideal for candidates looking to advance their career in client services without the need to commute to a physical office.

Key Responsibilities

• Serve as the primary contact for clients via phone, email, and chat, delivering timely and professional responses.

• Address client inquiries, concerns, and requests with empathy and efficiency.

• Build and maintain strong relationships with clients to drive satisfaction and loyalty.

• Collaborate with internal teams to resolve client issues and ensure seamless service delivery.

• Document client interactions and maintain accurate records in CRM systems.

• Identify opportunities to improve client experience and provide feedback to management.

• Assist with onboarding new clients and providing ongoing support.

• Participate in virtual team meetings and training sessions to stay updated on company policies and processes.

Required Skills and Qualifications

• Strong verbal and written communication skills.

• Excellent interpersonal and relationship-building abilities.

• Ability to manage multiple client accounts and prioritize tasks effectively.

• Strong problem-solving skills and attention to detail.

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems.

• Self-motivated, disciplined, and able to work independently in a remote environment.

• Adaptability to changing client needs and organizational priorities.

Experience

• Minimum 1–2 years of experience in client services, customer support, or a related field.

• Experience in a remote work environment is highly desirable.

• Prior experience handling client accounts in B2B or B2C settings is a plus.

Working Hours

• Flexible schedule with opportunities to work part-time or full-time hours.

• Must be able to work during peak client support hours and attend virtual team meetings as required.

Knowledge, Skills, and Abilities

• Deep understanding of customer service principles and best practices.

• Ability to communicate clearly, professionally, and with empathy.

• Skilled in problem analysis and conflict resolution.

• Comfortable with technology and remote communication tools (Zoom, Teams, Slack).

• Strong organizational and time management skills.

Benefits

• Work from the comfort of your home.

• Flexible working hours to accommodate personal schedules.

• Paid training and professional development opportunities.

• Health and wellness benefits (as applicable).

• Supportive team culture with opportunities for career growth.

Why Join New York City Jobs?

At New York City Jobs, we prioritize our employees success and work-life balance. Joining our team means becoming part of an innovative, client-focused company that values your contributions, encourages professional growth, and provides the flexibility to work from anywhere.

How to Apply

Interested candidates should submit a current resume along with a brief cover letter highlighting relevant experience and explaining why you are an ideal fit for this role. Applications can be sent directly to us with the subject line: Work From Home Client Relations Associate Application.