Job Summary

Houston Skilled Consultancy is seeking a dynamic and highly motivated Remote Customer Experience Associate to support our Spanish-speaking clients. This role is perfect for a proactive individual passionate about delivering exceptional customer experiences, resolving issues efficiently, and fostering client satisfaction. You will serve as the first point of contact for Spanish-speaking customers, assisting with inquiries, troubleshooting problems, and ensuring a seamless, positive experience with our services. This is a fully remote position, offering flexibility and the opportunity to work with a globally diverse client base.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat in Spanish, ensuring clarity and professionalism in every interaction.

• Resolve customer issues by identifying problems, offering solutions, and following up to ensure resolution.

• Maintain detailed and accurate records of customer interactions and transactions in CRM systems.

• Collaborate with cross-functional teams to escalate and resolve complex issues.

• Monitor and report customer feedback, trends, and recurring issues to help improve service quality.

• Assist in the development of customer support materials, FAQs, and guides tailored for Spanish-speaking clients.

• Ensure adherence to company policies, procedures, and quality standards.

Required Skills and Qualifications

• Fluent in Spanish and English, with excellent written and verbal communication skills.

• Strong problem-solving and analytical abilities.

• Exceptional interpersonal skills and a customer-focused mindset.

• Ability to handle multiple tasks in a fast-paced, remote work environment.

• Proficiency with CRM software, email platforms, and basic office tools (MS Office, Google Workspace).

• High level of attention to detail and accuracy.

Experience

• Previous experience in customer service, call center, or remote support roles is preferred.

• Experience serving Spanish-speaking markets is a strong plus.

• Fresh graduates with strong language skills and customer orientation are encouraged to apply.

Working Hours

• Full-time, remote schedule.

• Flexible hours, including availability to cover Spanish-speaking client peak times.

• Some shifts may require occasional weekend or evening work, depending on client needs.

Knowledge, Skills, and Abilities

• Deep understanding of customer experience principles and best practices.

• Ability to remain calm and professional under pressure.

• Strong organizational and time management skills.

• Capacity to adapt quickly to new tools, systems, and processes.

• Excellent team collaboration skills, even in a remote setup.

Benefits

• Competitive salary with performance-based incentives.

• Fully remote work opportunity, enabling work-life balance.

• Health and wellness benefits.

• Professional development programs and training opportunities.

• Inclusive and collaborative work culture with opportunities for career growth.

Why Join Houston Skilled Consultancy?

• Work with a diverse, global client base and build expertise in international customer experience.

• Thrive in a flexible, supportive remote work environment.

• Gain exposure to innovative tools and processes in customer service.

• Be part of a forward-thinking organization that values your contributions and growth.

How to Apply

Interested candidates are invited to submit their resume and cover letter highlighting relevant experience and language skills to us with the subject line:
Application – Remote Customer Experience Associate (Spanish Speaking Market)