Job Summary:

Houston Skilled Consultancy is seeking a highly motivated and detail-oriented Spanish Customer Support Agent to join our remote team. This role is designed for individuals with strong written communication skills in Spanish who can efficiently manage customer inquiries via chat and email. The ideal candidate will ensure a seamless and positive customer experience by providing timely, accurate, and empathetic responses. This is an excellent opportunity for those seeking a flexible work-from-home position with a reputable consultancy committed to employee growth and satisfaction.

Key Responsibilities:

• Respond to customer inquiries promptly via chat and email, ensuring a high level of service.

• Resolve customer issues efficiently while maintaining a professional and courteous tone.

• Document and track customer interactions accurately using CRM systems or designated software.

• Escalate complex issues to the relevant department while following proper procedures.

• Maintain knowledge of company products, services, and policies to provide accurate guidance.

• Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.

• Collaborate with team members and supervisors to improve processes and enhance customer experience.

Required Skills and Qualifications:

• Fluency in Spanish (both written and verbal) is mandatory.

• Strong proficiency in English for internal communication is preferred.

• Excellent written communication skills with attention to grammar, clarity, and tone.

• Comfortable using computers, chat tools, email systems, and CRM software.

• Strong problem-solving and multitasking abilities.

• Ability to work independently in a remote environment while maintaining productivity.

Experience:

• Prior experience in customer service, chat support, or email support is preferred but not mandatory.

• Familiarity with remote work tools and online communication platforms is a plus.

Working Hours:

• Flexible work-from-home schedule, including part-time and full-time options.

• Shifts may vary depending on customer demand and time zone coverage requirements.

Knowledge, Skills, and Abilities:

• Strong organizational and time management skills.

• Ability to maintain professionalism under pressure.

• Adaptable to changes in processes or technology.

• Keen attention to detail and ability to document interactions accurately.

• Positive attitude and a customer-first mindset.

Benefits:

• Work from the comfort of your home.

• Flexible working hours.

• Competitive salary and performance incentives.

• Opportunities for skill development and career growth.

• Supportive and inclusive remote team environment.

Why Join Houston Skilled Consultancy:

At Houston Skilled Consultancy, we value our employees and are committed to creating a collaborative and rewarding work environment. You will have the opportunity to enhance your professional skills, interact with a diverse global clientele, and enjoy the flexibility and convenience of working remotely. Join a company that prioritizes both customer satisfaction and employee well-being.

How to Apply:

Interested candidates are invited to submit their resume and a brief cover letter in Spanish highlighting their experience and language proficiency to us. Please include Spanish Customer Support Agent - Non-Voice in the subject line of your email. Shortlisted candidates will be contacted for further evaluation and interviews.