Job Summary

Progressive Technology, in collaboration with UnitedHealthcare, is seeking motivated individuals to join our growing remote workforce. This role is designed for professionals who are looking for a rewarding career in the healthcare and technology sector, offering flexibility, stability, and opportunities for advancement. As part of our team, you will support UnitedHealthcares mission of improving lives by delivering high-quality customer service, data support, and administrative assistance—all from the comfort of your home.

Key Responsibilities

• Handle incoming and outgoing communication via phone, email, or chat to assist UnitedHealthcare members with inquiries.

• Process and verify healthcare-related data accurately within company systems.

• Support claims processing, benefits inquiries, and account updates with efficiency and professionalism.

• Maintain patient confidentiality and adhere to HIPAA and compliance regulations.

• Collaborate with team members and supervisors to resolve customer issues quickly and effectively.

• Update records, manage reports, and ensure smooth workflow operations.

• Deliver outstanding customer satisfaction by providing empathetic, solution-oriented support.

Required Skills and Qualifications

• High school diploma or equivalent (Bachelors degree preferred but not mandatory).

• Strong written and verbal communication skills in English.

• Proficiency in basic computer applications including MS Office (Word, Excel, Outlook).

• Ability to multitask, prioritize, and manage time effectively in a fast-paced remote environment.

• Strong problem-solving and analytical skills.

• Self-motivated with the ability to work independently with minimal supervision.

Experience

• Prior customer service, healthcare support, or data entry experience preferred.

• Freshers with strong communication and computer skills are encouraged to apply.

• Experience working in remote or virtual environments will be an added advantage.

Working Hours

• Flexible work schedules are available, including both part-time and full-time opportunities.

• Shifts may vary depending on business requirements, with options for day, evening, and weekend availability.

Knowledge, Skills, and Abilities

• Knowledge of healthcare insurance processes or willingness to learn quickly.

• Ability to handle sensitive information with confidentiality and professionalism.

• Strong organizational skills with attention to detail.

• Adaptability to evolving systems, procedures, and performance goals.

Benefits

• Competitive salary package with performance-based incentives.

• Health, dental, and vision insurance options.

• Paid time off, holidays, and sick leave.

• Retirement savings plan (401k or equivalent).

• Work-from-home flexibility with company-provided training.

• Opportunities for career advancement within Progressive Technology and UnitedHealthcare.

Why Join Us

At Progressive Technology, we believe in creating opportunities that empower individuals to grow professionally while maintaining a healthy work-life balance. By joining our team, you become part of a mission-driven culture that values diversity, integrity, and collaboration. You will play a vital role in supporting UnitedHealthcares vision of making healthcare accessible, efficient, and compassionate for millions of members.

How to Apply

Interested candidates can submit their application by sending an updated resume and cover letter through the Progressive Technology career portal or via the official job posting link. Shortlisted candidates will be contacted for an online assessment and virtual interview.