Job Summary

Amazon is seeking highly motivated and customer-focused individuals to join our Work From Home Customer Support team in Canada. As a Customer Support Representative, you will be the first point of contact for our customers, providing exceptional service via phone, chat, and email. You will assist customers with inquiries, resolve issues, and ensure a positive shopping experience, all while working remotely from the comfort of your home.

This role is ideal for individuals who are tech-savvy, enjoy helping people, and thrive in a virtual, fast-paced environment. Amazon provides comprehensive training and all the necessary tools to succeed in this remote position.

Key Responsibilities

• Respond to customer inquiries through phone, chat, and email in a timely and professional manner.

• Resolve customer issues related to orders, deliveries, payments, and account information.

• Provide accurate information and ensure customer satisfaction with every interaction.

• Escalate complex issues to the appropriate department when necessary.

• Follow Amazons standard operating procedures and maintain data confidentiality.

• Track, document, and update customer interactions using internal systems.

• Deliver an exceptional customer experience that reflects Amazons customer-centric values.

Required Skills and Qualifications

• High school diploma or equivalent; post-secondary education is an asset.

• Excellent communication skills in English (French bilingual skills are an advantage).

• Basic computer skills with the ability to navigate multiple applications.

• A quiet, dedicated workspace with reliable high-speed internet.

• Strong problem-solving abilities and attention to detail.

• Ability to multitask and remain calm under pressure.

Experience

• Previous experience in customer service, call center, or e-commerce support is preferred but not mandatory.

• Freshers with strong communication and computer skills are encouraged to apply.

Working Hours

• Flexible shifts, including evenings, weekends, and public holidays.

• Full-time and part-time positions available.

• Work from home across all Canadian provinces, with scheduling based on local time zones.

Knowledge, Skills, and Abilities

• Strong customer service orientation and empathy for customer needs.

• Ability to quickly learn and adapt to new processes and tools.

• Time management and organizational skills to manage multiple interactions efficiently.

• Comfortable working independently while being part of a remote team.

Benefits

• Competitive hourly pay with performance-based incentives.

• Flexible work-from-home schedule.

• Employee discounts on Amazon products and services.

• Paid training and opportunities for career growth.

• Health, dental, and vision benefits for eligible employees.

• Work-from-home convenience with Amazon-provided support tools.

Why Join Amazon?

At Amazon, we are driven by our mission to be the most customer-centric company in the world. Joining our Work From Home Customer Support team means becoming part of a diverse and inclusive workplace that values innovation, growth, and your career development. You will have the chance to work with a global leader in e-commerce, all while enjoying the flexibility and convenience of working from home.

How to Apply

Interested candidates can apply online through the official Amazon Canada Careers portal:

1. Visit www.amazon.jobs

2. Search for Work From Home Customer Support – Canada

3. Submit your updated resume and complete the online assessment.

Start your career with Amazon today and help us create exceptional experiences for millions of customers across Canada!