Job Summary

IndiGo Airlines is looking for enthusiastic, customer-centric, and proactive individuals to join our Airport Operations and Customer Services (AO&CS) team as Officers. As a key part of the ground staff, you will be the first point of contact for passengers and will play a vital role in delivering a smooth, safe, and high-quality travel experience. This position involves both customer service and operational responsibilities, including check-in, boarding, baggage handling, and coordination between departments.

Key Responsibilities

• Greet and assist passengers at check-in counters and boarding gates.

• Manage ticketing and reservation-related queries at the airport.

• Ensure smooth passenger flow by guiding travelers through security, boarding, and baggage processes.

• Handle special service requests including unaccompanied minors, wheelchair passengers, and VIP assistance.

• Coordinate with ramp, security, and airline staff for timely flight operations.

• Ensure adherence to all airport and airline protocols, safety guidelines, and standard operating procedures.

• Manage on-ground challenges and resolve passenger complaints with empathy and efficiency.

• Perform documentation and reporting tasks related to operations and customer service.

• Provide real-time updates to passengers regarding flight schedules, gate changes, and delays.

Required Skills and Qualifications

• Minimum qualification: 10+2 / Graduate in any discipline from a recognized board/university.

• Excellent verbal and written communication skills in English and Hindi.

• Customer-first attitude with strong interpersonal and problem-solving skills.

• Professional appearance, with the ability to work under pressure in a fast-paced environment.

• Basic computer literacy is essential.

Experience

• Freshers are welcome to apply.

• Prior experience in customer service, hospitality, or airport operations is an added advantage.

Working Hours

• Rotational shifts across morning, afternoon, night, and weekends depending on flight schedules.

• 6-day working week with 1 rotational weekly off.

• Willingness to work in a 24x7 operational environment.

Knowledge, Skills, and Abilities

• Good knowledge of airline policies, airport procedures, and safety protocols (training will be provided).

• Ability to multitask and manage operational delays with calmness and professionalism.

• Team collaboration skills to work effectively with security personnel, technical teams, and flight crew.

• Strong organizational skills and attention to detail.

• Capable of handling crisis situations with quick decision-making.

Benefits

• Competitive salary and shift allowances.

• Free air travel benefits for self and eligible family members as per company policy.

• Comprehensive health insurance coverage.

• Uniform and grooming allowance.

• Extensive training and development programs.

• Internal growth opportunities across departments and roles.

Why Join IndiGo?

At IndiGo, we believe in empowering our employees with opportunities to grow and perform in a culture built on trust, respect, and excellence. We are Indias leading airline and recognized for our world-class service, innovation, and commitment to safety. Join our dynamic ground staff team and be part of a brand that connects millions of travelers with care, consistency, and passion.

How to Apply

Interested candidates may apply by visiting the official IndiGo careers website.
Search for the position Officer – AO&CS, complete the online application, and upload your updated resume and passport-size photo.