Job Summary:

Amazon is seeking dedicated, customer-obsessed individuals to join our global team as Seller Support Associates. This is a remote, entry-level role designed for enthusiastic professionals looking to launch their careers in the fast-growing world of e-commerce. As a Seller Support Associate, you will serve as the primary point of contact for Amazon sellers, helping them navigate policies, resolve issues, and optimize their selling experience.

This position is ideal for individuals with a passion for problem-solving, a keen eye for detail, and a commitment to providing an outstanding customer experience. Full training will be provided.

Key Responsibilities:

• Respond to seller inquiries via email, chat, or phone in a professional, timely, and accurate manner.

• Provide clear and effective guidance on Amazons policies, procedures, and tools.

• Resolve seller issues ranging from order discrepancies, payments, account health, product listings, and more.

• Utilize internal resources and tools to investigate and troubleshoot concerns.

• Escalate complex cases to appropriate internal teams when necessary.

• Maintain performance metrics such as quality, productivity, and customer satisfaction.

• Continuously update knowledge of Amazons systems, tools, and evolving seller policies.

Required Skills and Qualifications:

• Bachelors degree in any discipline (preferred but not mandatory).

• Excellent written and verbal communication skills in English.

• Basic computer proficiency including email, web browsers, and CRM tools.

• Ability to work independently in a remote environment with minimal supervision.

• Strong interpersonal and customer service skills.

• A positive attitude with a strong work ethic and eagerness to learn.

Experience:

• 0–2 years of experience in customer support, e-commerce, or a similar role.

• Fresh graduates with strong communication skills and computer literacy are encouraged to apply.

• Previous experience in client-facing or call center environments is a plus.

Working Hours:

• Full-time role with flexible scheduling.

• Rotational shifts including weekends and holidays.

• Shifts will be communicated in advance with necessary breaks.

Knowledge, Skills, and Abilities:

• Strong problem-solving abilities with attention to detail.

• Customer-first mindset with a calm and composed demeanor under pressure.

• Ability to quickly grasp new tools, systems, and processes.

• Comfortable navigating ambiguity and finding solutions with limited resources.

• Team player with a willingness to support colleagues when needed.

Benefits:

• Work-from-home flexibility.

• Competitive base salary with performance incentives.

• Health insurance and wellness programs.

• Paid time off and vacation days.

• Career advancement and internal growth opportunities within Amazon.

• Employee discounts on Amazon products.

Why Join Amazon?

At Amazon, we believe in building careers, not just jobs. This is your chance to be part of a global leader in e-commerce and innovation. You will join a diverse team, work in a fast-paced environment, and contribute to meaningful outcomes that impact millions of sellers. Whether you are just starting out or looking for your next challenge, Amazon provides unmatched learning opportunities, mentorship, and professional development resources.

How to Apply:

Ready to begin your journey at Amazon?
Submit your updated resume and a brief cover letter outlining your interest in this role via the official Amazon careers portal or click Apply Now on this listing.