Job Summary

SysTechCare Support is looking for dynamic, customer-oriented individuals to join our evening shift team as Part-Time Customer Support Executives. This role is ideal for students, fresh graduates, or professionals seeking flexible evening hours. As a Customer Support Executive, you will be the first point of contact for customers, assisting them with inquiries, issues, and service-related questions through calls, emails, or chats. You will play a crucial role in ensuring customer satisfaction and contributing to the overall success of our support operations.

Key Responsibilities

• Respond to customer queries via phone, email, or chat in a timely and professional manner.

• Resolve product or service issues by clarifying customer concerns, determining the cause, and offering effective solutions.

• Maintain accurate records of customer interactions and transactions using the internal CRM system.

• Escalate unresolved issues to the appropriate internal teams when necessary.

• Follow up with customers to ensure complete resolution and satisfaction.

• Adhere to company policies and guidelines related to customer service and data confidentiality.

• Provide feedback to improve customer experience and service efficiency.

Required Skills and Qualifications

• Minimum 12th Pass or currently pursuing graduation.

• Excellent verbal and written communication skills in English and Hindi.

• Basic computer literacy, including familiarity with MS Office and email communication.

• Strong interpersonal skills and a calm, patient approach toward handling queries.

• Ability to multitask and work efficiently in a fast-paced environment.

Experience

• Freshers are welcome.

• Prior experience in customer service, BPO, or call center roles will be an added advantage.

Working Hours

• Shift Timing: 5:00 PM to 10:00 PM

• Working Days: Monday to Saturday (Sunday off)

• Flexible scheduling options available for college-going candidates.

Knowledge, Skills, and Abilities

• Understanding of customer service principles and practices.

• Ability to empathize with customers and remain composed under pressure.

• Good problem-solving and active listening skills.

• Familiarity with CRM systems (preferred but not mandatory).

• Strong work ethic and a team-oriented mindset.

Benefits

• Attractive part-time salary with performance-based incentives.

• Training and support provided for all new joiners.

• Certificate of experience upon successful completion of tenure.

• Opportunity for full-time conversion based on performance.

• Friendly and inclusive work environment.

• Convenient office location accessible via public transport.

Why Join SysTechCare Support?

At SysTechCare Support, we believe in empowering our team through flexibility, growth opportunities, and a culture of respect and learning. Whether you are looking to start your career, earn alongside your studies, or re-enter the workforce, we provide a platform to enhance your communication skills and gain practical experience in the customer service domain.

How to Apply

Interested candidates can send their updated resume to us with the subject line: Application for Part-Time Customer Support Executive – Evening Shift
Alternatively, you may walk in for an interview at our Delhi NCR office between 11:00 AM and 4:00 PM from Monday to Saturday.