Job Summary

Progressive Technology is seeking enthusiastic and customer-focused individuals to join our Email and Chat Customer Support team. This fully remote role is ideal for candidates looking to launch their careers in customer service, offering flexible hours and no prior experience required. You will be responsible for handling customer inquiries via email and live chat with professionalism, clarity, and empathy, ensuring a seamless support experience for our valued users.

Key Responsibilities

• Respond promptly and professionally to customer queries via email and live chat.

• Troubleshoot basic technical issues and escalate more complex inquiries to senior support staff.

• Accurately document all interactions and customer feedback in our CRM system.

• Deliver a positive customer experience by resolving issues efficiently and courteously.

• Follow internal protocols and ensure data privacy and compliance standards are met.

• Collaborate with team members and other departments to ensure timely resolution of queries.

• Continuously learn about our products, services, and support tools.

Required Skills and Qualifications

• Excellent written communication skills in English.

• Basic computer literacy and ability to navigate web-based tools.

• Strong attention to detail and ability to follow instructions.

• A positive attitude with a willingness to help and learn.

• Ability to manage multiple conversations at once with accuracy and poise.

• Reliable internet connection and a quiet home workspace.

Experience

• No prior experience required.

• Training will be provided.

• Previous experience in customer service, call centers, or retail is a plus, but not mandatory.

Working Hours

• Flexible scheduling available: choose between part-time or full-time shifts.

• Weekday and weekend availability options.

• Shifts typically range between 4 to 8 hours depending on availability.

Knowledge, Skills, and Abilities

• Comfortable working independently and as part of a remote team.

• Able to handle pressure and multitask effectively in a digital environment.

• Familiarity with basic customer support tools (e.g., Zendesk, Freshdesk) is a plus but not essential.

• Ability to maintain professionalism in all customer communications.

Benefits

• 100% Remote – Work from the comfort of your home

• Paid virtual training

• Flexible working hours

• Performance-based incentives

• Opportunities for internal growth and career advancement

• Supportive team culture and ongoing mentorship

• Access to wellness resources and employee engagement programs

Why Join Progressive Technology?

At Progressive Technology, we value innovation, collaboration, and integrity. We are proud to create an inclusive workplace where fresh ideas are celebrated and your career growth is nurtured. Whether you are just starting out or looking for a fresh opportunity, we will provide you with the tools, training, and support to thrive in a rewarding remote work environment.

Join a company that is reshaping remote support for the modern world!

How to Apply

Ready to get started?
👉 Click the Apply Now button on our careers page or submit your resume to us with the subject line: Remote Email and Chat Support – Application.
No resume? No problem! Simply include a brief description of yourself and why you are interested in the role.