📝 Job Summary

SysTechCare Support is seeking a skilled and motivated ServiceNow Developer to join our Internal IT Projects team. This role is focused on designing, developing, and implementing innovative solutions within the ServiceNow platform to optimize and support internal IT operations and service delivery. The ideal candidate will possess strong technical expertise in ServiceNow development and a deep understanding of ITSM and enterprise automation processes.

✅ Key Responsibilities

• Develop and customize ServiceNow applications and modules, including workflows, scripts, UI policies, business rules, and client scripts.

• Collaborate with internal stakeholders to understand business requirements and translate them into technical solutions using the ServiceNow platform.

• Implement and support core ITSM modules: Incident, Problem, Change, Service Request, Knowledge Management, CMDB, etc.

• Manage integrations between ServiceNow and other internal or third-party systems using REST/SOAP APIs.

• Ensure platform stability and performance through routine maintenance, upgrades, and patches.

• Create and maintain technical documentation, user guides, and support materials.

• Follow Agile/Scrum methodologies in development and deployment processes.

• Participate in ServiceNow governance and best practice sessions to enhance platform capability and consistency.

🎯 Required Skills and Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field.

• ServiceNow Certified Application Developer or ServiceNow System Administrator Certification.

• Strong hands-on experience in scripting languages (JavaScript, Glide, Jelly).

• Proficiency in developing catalog items, flows, UI actions, data policies, and ACLs.

• Experience with integrations using RESTful and SOAP web services.

• Strong understanding of ITIL principles and practices.

• Excellent problem-solving, debugging, and analytical skills.

• Ability to work independently and as part of a distributed team.

📈 Experience

• Minimum 3–5 years of professional experience in ServiceNow development.

• Proven record of delivering ServiceNow-based ITSM or ITOM projects within enterprise environments.

• Experience working in Agile project settings preferred.

🕒 Working Hours

• Full-Time: 40 hours per week

• Flexible work schedule with core collaboration hours (10:00 AM – 4:00 PM IST)

• May require occasional evening meetings depending on global team coordination.

📚 Knowledge, Skills, and Abilities

• Deep knowledge of ServiceNow architecture and platform capabilities

• Ability to quickly understand new technologies and business processes

• Effective communication and documentation skills

• Attention to detail and ability to handle multiple priorities under tight deadlines

• Strong commitment to security, compliance, and platform governance

🎁 Benefits

• Competitive salary with performance-based bonuses

• Remote work flexibility and hybrid work options

• Paid time off, public holidays, and wellness leave

• Medical and life insurance coverage

• Career advancement opportunities and ServiceNow certification sponsorship

• Access to training resources, workshops, and learning programs

🌟 Why Join SysTechCare Support?

At SysTechCare Support, innovation meets reliability. We foster a culture of continuous learning and collaboration. As part of our dynamic Internal IT Projects team, you will play a pivotal role in shaping digital transformation through ServiceNow. Join us and be part of a forward-thinking organization that values your growth and contribution.

📩 How to Apply

Ready to take your ServiceNow expertise to the next level?
Submit your updated resume, a cover letter, and your ServiceNow certification details to us
Subject Line: Application for ServiceNow Developer – Internal IT Projects